Job description

• Manage and monitor daily operational activities.
• Develop and implement operational plans to enhance workflow efficiency.
• Oversee team performance and operational departments.
• Identify key performance indicators (KPIs) and track their achievement.
• Ensure service quality and compliance with standards and procedures.
• Address operational challenges and make appropriate decisions.
• Efficiently manage human resources and operations.
• Monitor operational costs and expenses and work on improving them.
• Prepare regular operational reports and submit them to senior management.
• Continuously develop operational procedures and policies to improve processes.
• Coordinate between departments to ensure workflow synergy and achieve objectives.

Skills

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years experience in operations management.
• Previous experience in an Operations Manager role or a similar managerial position.
• Strong ability to lead teams and manage performance.
• High skills in planning, organizing, and problem-solving.
• Able to make decisions and follow through on their implementation.
• Proficiency in Microsoft Office applications.
• Fluent in Arabic and English.
• Experience in the Saudi market is preferred.