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Role Overview The SAP-EAMS Director is the senior technology and business process leader responsible for designing, integrating, and operating the digital backbone of the city s infrastructure. While other directors physically inspect roads, manage public realms, or design service charge frameworks, this role ensures that every physical asset from district cooling valves and tunnel fans to park furniture and roller coaster components is digitally registered, tracked, and governed within a centralized platform. Operating within the City Asset Management Integration team, the Director bridges the gap between large-scale real estate operations and enterprise IT, enabling predictive maintenance, lifecycle planning, and data-driven smart city governance.

Key Responsibilities

1. Designing the Digital Asset Hierarchy Master Data Architecture

• Define and maintain the master data model for millions of assets within , including naming conventions, asset hierarchies, location structures, and classification codes.
• Establish standards for equipment, functional locations, bills of materials (BoMs), and asset attributes to ensure consistency and interoperability across all city systems.
• Govern data quality, data ownership, and change management processes for asset master data.

Digital Asset Onboarding & Vesting

• Ensure that when new neighborhoods, tunnels, attractions, utilities, or facilities are handed over from construction contractors, their entire digital footprint is seamlessly vested into SAP.
• Oversee the ingestion of manuals, warranty information, serial numbers, OEM data, maintenance strategies, and spare-parts lists into the asset repository.
• Develop structured vesting protocols and checklists to validate completeness and accuracy of digital asset data at handover.

2. Cross-Functional Operations Integration

Connecting Technology to Finance

• Partner with the Service Charge Director and Finance teams to ensure accurately tracks maintenance costs, energy consumption, contractor labor hours, and materials usage.
• Configure cost objects, work order types, and settlement rules so that cost recovery and cross-charges can be automated based on real-time SAP data.
• Support financial governance by providing transparent, auditable cost allocation data for shared infrastructure and district-level operations.

Empowering Field Operations & City Directors

• Work closely with the Directors for Public Realms, Roads & Car Parks, Tunnels, and other asset-specific leaders to translate their physical maintenance strategies into standardized digital processes.
• Configure automated work orders, preventive maintenance plans, resource planning, and spare-parts inventory tracking that reflect field realities.
• Provide dashboards and reporting tools to give City Operations teams visibility into asset health, backlog, and vendor performance.

System Integration Across the Smart City Stack

• Coordinate with IT and Digital teams to integrate with platforms, Building Management Systems (), Supervisory Control and Data Acquisition (), and other smart city systems.
• Ensure seamless data flows between SAP and ERP, GIS, customer service, and finance modules to enable end-to-end asset lifecycle visibility.

3. Predictive & Lifecycle Management

Smart Maintenance Workflows

• Configure to move the city from reactive fix-when-broken maintenance to preventive and predictive regimes.
• Implement condition-based and risk-based maintenance plans using sensor data, inspections, and historical performance records.
• Define automated triggers, notifications, and escalation paths for critical asset conditions and failures.

Lifecycle & CAPEX Insights

• Analyze asset performance, failure patterns, and cost trends within to advise executive leadership on capital expenditure () planning.
• Identify assets that are deteriorating, underperforming, or becoming cost-inefficient to maintain, and recommend refurbishment, replacement, or technology upgrades.
• Produce lifecycle models and long-term renewal forecasts to support strategic asset investment decisions and sinking fund strategies.

Analytics & Reporting

• Develop BI dashboards and analytics using SAP data to monitor asset reliability, maintenance productivity, and risk exposure.
• Provide periodic reports to senior leadership and governance committees on asset health, SLA compliance, and budget performance.

4. Vendor & SLA Governance

Contractor Integration into SAP

• Integrate third-party Facilities Management (FM) and Operations & Maintenance (O&M) providers into the SAP EAMS work management ecosystem.
• Ensure all vendor activities work orders, time booking, materials usage, and inspection reports are captured within SAP.
• Define digital onboarding protocols and training for external partners to comply with SAP-based processes.

Performance Accountability & SLA Monitoring

• Use SAP EAMS to track vendor response times, job completion rates, first-time fix rates, and adherence to Service Level Agreements.
• Configure KPIs and automatic performance reports that support commercial audits and contract renewals.
• Collaborate with Procurement and Commercial teams to enforce performance-based contracts and penalties grounded in SAP data.

Governance & Compliance

• Ensure that asset management processes within SAP align with internal governance, audit requirements, and relevant standards.
• Lead periodic system and process audits to verify data integrity, process compliance, and performance against agreed benchmarks.

Desired Candidate Profile

• Bachelor's degree in Information Systems, , Industrial Engineering, Business Administration or Asset Management related field. A master's degree is preferred
• Professional Certifications: SAP certification in SAP EAM/EAMS. Additional certifications in asset management, project management, or IT governance are an advantage.
• Experience: Minimum 20 years experience in enterprise asset management, ERP/SAP implementation, or large-scale infrastructure operations. Significant experience leading SAP EAM/EAMS or equivalent platforms in complex environments such as mega-projects, utilities, industrial plants, or large real estate portfolios. Proven track record of designing asset hierarchies, implementing preventive/predictive maintenance strategies, and integrating operational and financial processes in SAP. Demonstrated experience working cross-functionally with engineering, operations, finance, and IT teams.
• Core Competencies: SAP EAMS / ERP Expertise: Deep understanding of configuration, asset master data, work management, cost tracking, and integration capabilities. Asset Management & Maintenance Strategy: Strong grasp of asset lifecycle management, reliability-centered maintenance, and ISO 55000 aligned practices. Business Process Design & Integration: Ability to map complex city operations into standardized, scalable digital workflows and integrate them across departments and systems. Data Analytics & Decision Support: Skilled in converting raw SAP data into actionable insights for CAPEX planning, risk management, and performance optimization. Vendor & Stakeholder Management: Experienced in working with FM/O&M vendors and internal stakeholders to drive adoption of SAP-based processes and accountability. Governance, Risk & Compliance: Strong orientation toward process controls, auditability, and adherence to IT and asset management governance standards.