Job Description

Presenting and selling products and services to customers with the highest level of service quality and professionalism.

Receiving requests to sell the bank's products, following up on their entry into the system, and implementing them.

Receiving customers to open accounts, completing the required documents, entering them into the system, entering the signature, and requesting authorization from the operations manager.

Transferring contracts and accounts by mail to the information center and including them in the DMS system.

Welcoming and greeting all customers upon entering the branch and working to provide the required service.

Assisting customers in filling out forms if necessary.

Guiding customers to complete their transactions correctly and advising them on how to carry out the operations available through ATMs or other electronic channels.

Directing customers to the appropriate employee.

Promptly respond to customer problems and fulfill their requests in accordance with work procedures and instructions, and follow up with the branch supervisor to resolve problems.

Receiving and entering ATM card requests into the system, printing the instant card, and delivering the renewed card through the administration to customers.

Receiving requests to update data.

Receiving requests to lock the account, modifying its data, and delivering them to the operations manager for entry into the system.

Receiving the authorized client and completing the power of attorney form data, matching the signature and entering it into the system, and requesting the approval of the operations manager.

Fulfilling customer standing orders, creating and activating memberships, and transferring them to the operations manager to complete their implementation procedures.

Handling signature change requests and account movement requests.

Entering claims related to ATMs and points of sale into the ATM card claims system.

Receiving customer problems and forwarding them to the operations manager to work on resolving them.

Inquire about credit cards and ATM cards withdrawn from the branch's ATM, and direct the customer to collect them from the head teller.

Providing customers with product brochures.

Reporting suspected money laundering and fraud cases, and reporting violations of regulations and instructions.

Qualifications, Experience, & Skills

Academic qualification:

Bachelor's degree or higher

Practical experience:

0-6 years of sales experience

Desired Candidate Profile