About the Tamheer Collection & Recovery Role at Bupa Arabia

Bupa Arabia is seeking a dedicated individual for a Tamheer Collection & Recovery position. This full-time role is based in Jiddah, Makkah, Saudi Arabia, and is designed for candidates with 0-1 years of experience. The primary focus of this role is to manage client communications effectively to ensure the timely collection of premiums.

Role Overview

The Tamheer Collection & Recovery role involves a systematic approach to managing debtor accounts. The successful candidate will be responsible for reviewing debtor reports to initiate and maintain communication with clients, aiming to secure premium payments within established timelines. This position requires proactive engagement and meticulous record-keeping to support the financial health of the organization.

Key Responsibilities

• Review debtor reports to arrange and manage client communications.
• Respond to client email replies with appropriate follow-up calls.
• Contact Relationship Managers (RM) to obtain alternative client contact information when necessary.
• Secure Commitment to Pay (CTP) dates from clients and accurately record them in Collect Smart.
• Escalate all hardship cases to the line manager for required support and resolution.
• Verify and ensure the correct allocation of all received payments.
• Collaborate with the credit control team for appropriate account flagging.
• Coordinate with various internal departments to align membership data and premium calculations, facilitating timely premium collection.

Operational Adherence and Compliance

The role requires strict adherence to established operational protocols and compliance standards. This includes meeting the Quality Index protocol to enhance customer experience and ensuring full compliance with the credit control policy. The individual will also be expected to follow Bupa Values, policies, and procedures, and abide by the agreed rules of engagement with brokers and clients.

Experience Requirements

Candidates for this Tamheer position should possess 0 to 1 year of relevant experience. This role is suitable for individuals looking to develop their skills in collection and recovery within a professional corporate environment.

Work Location and Employment Type

This is a full-time position located in Jiddah, Makkah, Saudi Arabia. The role offers an opportunity to contribute to Bupa Arabia's operations in a key regional hub.