Job Purpose: Driving store sales by delivering excellent customer service, promoting products effectively, and supporting basic optical understanding, while ensuring smooth and professional customer experience. Key Responsibilities and Duties: . Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses). 2. Drive conversion, upselling, Cross-selling and promotions execution. 3. Achieving his individual sales targets and supporting store performance 4. Deliver a professional end-to-end customer journey. 5. Handle customer inquiries and complaints effectively. 6. Build customer loyalty and long-term relationships. 7. Read and interpret prescriptions accurately. 8. Perform contact lenses fitting as per standards. 9. Ensure correct dispensing and product selection. 10. Process transactions accurately through POS system. 11. Handle insurance approvals and invoicing (Wassel / NPHIES). 12. Ensure full compliance with policies (no manual errors). 13. Maintain stock accuracy and product safety. 14. Report shortages, damages, and discrepancies. 15. Maintain strong product knowledge across categories. 16. Maintain stock accuracy and product safety. 17. Report shortages, damages, and discrepancies. 18. Maintain strong product knowledge across categories. 19. Verify prescription, lens specs, and frame alignment. 20. Ensure no defects and full match with customer order. 21. Deliver zero-error orders and resolve issues before handover. 22. Work with team to achieve store targets. 23. Support colleagues and share product knowledge. 24. Contribute to a positive team environment. 25. Follow company policies and procedures. 26. Ensure ethical handling of customers and insurance. 27. Maintain professional behavior aligned with brand standards. 28. Other duties as assigned within the scope of the job. Skills and Abilities: strong sales and customer service skills. - Good understanding of insurance & POS systems. Ability to read prescriptions and ensure dispensing accuracy. Strong attention to detail and quality control mindset. Good communication and interpersonal skills. Ability to work under pressure and achieve targets. Team player with accountability and positive attitude. Basic knowledge of inventory handling and stock control. Experience: 2 4 years in retail sales (optical preferred). Education: Diploma / Bachelor in Optics or related field. . Language: Excellent command of oral and written English and Arabic. Licenses / Certifications: Optical knowledge preferred

Desired Candidate Profile