General Manager, The Ritz-Carlton Jeddah

The Ritz-Carlton Jeddah, a property within Marriott International's luxury portfolio, is seeking a General Manager. This full-time executive role is based in Jeddah and focuses on leading a premier luxury destination in the Kingdom of Saudi Arabia.

Role Purpose and Context

The General Manager will be responsible for driving operational excellence, commercial performance, guest satisfaction, talent development, and brand stewardship. This position involves leading one of Saudi Arabia's prestigious luxury hotels, contributing to the evolving luxury hospitality landscape, and shaping guest experiences while driving commercial success within Marriott International's luxury portfolio.

Key Responsibilities

• Provide overall leadership and direction for all hotel operations, ensuring alignment with Ritz-Carlton brand standards and Marriott International objectives.
• Develop and execute strategic business plans to drive revenue growth, market share, profitability, and guest loyalty.
• Foster a culture of excellence, innovation, accountability, and service leadership throughout the property.
• Ensure execution across Rooms, Food & Beverage, Spa, Engineering, Security, and other operational departments.
• Champion guest satisfaction initiatives, delivering luxury experiences and consistently exceeding guest expectations.
• Maintain the highest standards of quality, safety, compliance, and operational efficiency.
• Lead revenue optimization strategies across all business segments.
• Partner with Sales, Marketing, Revenue Management, and Distribution teams to maximize RevPAR, ADR, occupancy, and overall hotel profitability.
• Identify new business opportunities and strengthen relationships with key customers, owners, travel partners, and local stakeholders.
• Recruit, develop, and retain high-performing leadership teams.
• Create an inclusive and engaging work environment that supports employee growth and succession planning.
• Drive employee engagement and uphold Marriott International's culture and values.
• Deliver annual budget and financial targets while ensuring effective cost control and resource management.
• Monitor financial performance, analyze business trends, and implement corrective actions as required.
• Ensure sound asset management and long-term value creation.
• Maintain strong relationships with hotel ownership and key stakeholders.
• Provide regular business updates, strategic recommendations, and operational insights.
• Represent the hotel within the local business community and luxury hospitality market.

Candidate Qualifications and Experience

• Proven success managing luxury hotels within internationally recognized brands.
• Significant experience in either hotel operations or sales and marketing leadership.
• Minimum of five years' experience serving as a General Manager within internationally recognized luxury hotel brands.
• Strong financial acumen with demonstrated ability to drive revenue growth and profitability.
• Experience leading large and diverse teams in complex hospitality environments.
• Preferred: Experience within the Middle East or GCC hospitality market.
• Preferred: Proven track record of delivering guest satisfaction scores and strong financial results.

The Ritz-Carlton Gold Standards

The Ritz-Carlton operates on its "Gold Standards," which guide daily operations and service delivery. These standards, including the Employee Promise, Credo, and Service Values, are foundational to the brand's reputation as a global leader in luxury hospitality. The role requires ensuring these standards are delivered consistently. Joining The Ritz-Carlton means becoming part of Marriott International's portfolio, where associates are empowered and supported in their professional growth.

Commitment to Inclusion

Marriott International is an equal opportunity employer, committed to welcoming all and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are valued. Marriott International is committed to non-discrimination on any protected basis, including disability or veteran status. Individuals with a disability needing assistance with the online application may contact 301-581-1400 or h@******************************.