About the Role

SportPlex Saudi Arabia is seeking a Retail Operations Manager to oversee the day-to-day operations and commercial performance of its retail business. This full-time role is based in Jeddah and Makkah, Saudi Arabia, and is critical for ensuring efficient store operations, excellent customer service, and the achievement of sales targets. The manager will lead the retail team, optimize operational processes, and identify opportunities for revenue and profitability improvement.

Core Responsibilities

• Manage and oversee daily retail operations to ensure smooth and efficient store performance.
• Ensure all retail activities comply with company policies, procedures, and operational standards.
• Develop and implement operational procedures to enhance efficiency and productivity.
• Monitor opening, closing, cash handling, and daily operational procedures.
• Develop and implement strategies to achieve sales and profitability targets.
• Monitor daily, weekly, and monthly sales performance, identifying areas for improvement.
• Analyze sales trends, customer behavior, and product performance.
• Develop promotional activities and sales initiatives in coordination with the Marketing team.

Inventory and Financial Oversight

• Oversee inventory management, stock availability, and replenishment processes.
• Maintain appropriate stock levels based on sales trends and business requirements.
• Monitor stock movements, transfers, damages, returns, and shrinkage.
• Conduct and oversee regular stock counts and inventory audits.
• Coordinate with suppliers and the procurement team regarding orders, deliveries, and product availability.
• Monitor retail revenue, expenses, margins, and profitability.
• Control operational costs while maintaining service and quality standards.
• Support budgeting and forecasting activities for the retail operation.

Team Leadership and Customer Experience

• Lead, supervise, and motivate the retail team to achieve operational and sales objectives.
• Set clear performance expectations and monitor individual and team KPIs.
• Prepare staff schedules and ensure adequate staffing coverage.
• Conduct regular team meetings and provide coaching and development.
• Support recruitment, onboarding, training, and performance evaluations of retail employees.
• Ensure employees maintain high standards of customer service and professional conduct.
• Ensure customers receive a high-quality and consistent shopping experience.
• Monitor customer feedback and resolve complaints or service issues promptly.

Store Standards and Compliance

• Ensure products are displayed attractively and according to company guidelines.
• Maintain appropriate product placement, pricing, signage, and promotional displays.
• Work with Marketing and Commercial teams on seasonal campaigns and promotional activities.
• Ensure the retail environment is clean, organized, safe, and visually appealing.
• Ensure compliance with company policies, health and safety requirements, and applicable regulations.
• Identify operational risks and implement corrective actions.
• Ensure appropriate procedures are followed for cash handling, stock control, and loss prevention.

Qualifications and Work Environment

Candidates for this role should possess 5-10 years of relevant experience in retail operations management. This is a full-time position primarily based within the retail facility, requiring regular interaction with customers, employees, suppliers, and management. Flexible working hours, including evenings, weekends, and public holidays, may be required based on business needs.