About the Role

Marriott International is seeking an Assistant Manager, Systems to join our team in Makkah, with operations spanning Jeddah and Makkah. This full-time role is central to supporting the property’s technology Information Resources objectives. The Assistant Manager will be involved in all aspects of technology planning, decision-making, implementation, and maintenance, serving as a key interface with vendors, owners, and property staff.

Core System Support

This position involves providing comprehensive support for client technology needs, ensuring the smooth operation and maintenance of all property systems. Key responsibilities include:

• Utilizing computer systems, hardware, and software for programming, software development, function setup, data entry, and information processing.
• Assisting in the acquisition and ongoing maintenance of property-based systems.
• Analyzing information to identify current and potential problems, then proposing effective solutions.
• Maintaining, inspecting, and repairing technology equipment.
• Monitoring computer and network operations across the property.
• Ensuring backup and recovery functions are performed consistently on a scheduled basis.
• Administering and maintaining hardware, operating systems, and application systems.
• Assisting in managing Information Resources (IR) activities to ensure continuous functionality of property infrastructure and application systems.
• Administering and maintaining mail and email systems.
• Maintaining inventories and managing IT hardware and software assets.
• Providing Internet support and maintenance, where applicable.
• Offering cable management support.
• Assisting with the introduction of new applications, providing user tips, alerting users to system problems, and informing staff of progress or status updates.
• Consulting on specific application issues or hardware/software problems.

Project and Policy Oversight

The Assistant Manager, Systems will play a role in ensuring compliance with established policies and standards, contributing to effective project management:

• Monitoring processes and evaluating information in accordance with Standard Operating Procedures (SOP) and Local Standard Operating Procedures (LSOP) requirements.
• Monitoring compliance with IR policies and standards designed to protect company hardware, software, and other resources at the property.

Information Systems Management and Technical Expertise

This role involves contributing to the achievement of information systems and technology goals, alongside demonstrating and applying technical expertise:

• Assisting in the assessment of needs and monitoring compliance with brand-specific standards.
• Aiding in the reporting of problems and taking steps to track and solve issues, ensuring system users are informed throughout the process.
• Assisting in asset management activities.
• Aiding in the on-site monitoring of technology projects.
• Staying technically current and applying new knowledge to work-related issues.
• Demonstrating comprehensive knowledge of job-relevant issues, products, systems, and processes.
• Providing essential technical expertise and support to colleagues and stakeholders.

Qualifications and Experience

Candidates for this position should possess a strong background in systems management and technology support:

• A minimum of 5 to 10 years of relevant experience in systems or IT support.
• System-related professional certifications are desired.

Additional Responsibilities

Beyond core duties, the Assistant Manager, Systems will also contribute to broader operational and vendor management tasks:

• Providing information to supervisors and co-workers through various channels, including telephone, written form, email, or in person.
• Analyzing information and evaluating results to determine the best solutions and resolve problems effectively.
• Assisting in vendor management for property IT requirements, functioning as an escalation point for problem resolution.