General Responsibilities Follow all relevant policies, processes, standard operating procedures, and instructions and ensure work is carried out in a controlled and consistent manner. Promote the implementation and adherence to relevant policies, processes, and operating procedures to others. Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of department processes, cost reduction, and productivity improvement. Apply safety, quality, and environmental management policies, procedures, and controls to ensure safety, legislative compliance, delivery of high-quality service, and a responsible environmental attitude. Strategic Support Align all facility management activities with the hospital’s strategic objectives, patient safety goals, and MOH requirements. Support the Head of Facility Management in ensuring operational excellence, regulatory compliance, and continuous accreditation readiness. Contribute to budgeting, resource planning, and performance monitoring to ensure cost-effective operations. Stakeholder Engagement Build high levels of trust and understanding with key internal and external stakeholders to promote full compliance with industry regulations and promote a broader understanding of Dallah Health’s interests and practices. Act as a trusted partner to internal stakeholders, gathering requirements, addressing facility-related issues, and driving service improvement. Serve as the main point of contact for clinical departments, nursing units, administrative areas, and support services for facility management-related needs. Facilitate clear, proactive communication on planned maintenance, shutdowns, renovations, or infrastructure projects. Gather feedback on facility services, identify gaps, and ensure timely resolution of issues. Planning & Operations Work with the Facility Management leadership team to develop annual plans for preventive maintenance, renovations, upgrades, and energy-saving initiatives. Coordinate with Engineering & Maintenance teams to align work schedules with hospital operations, minimizing disruptions. Monitor service delivery KPIs and help develop improvement initiatives. Compliance & Accreditation Support compliance with MOH building regulations, Civil Defense safety codes, and CBAHI/JCI accreditation requirements. Assist in audits and inspections by maintaining readiness of facility documentation, plans, and reports. Ensure stakeholder requirements are addressed in line with infection control and patient safety standards. Performance Monitoring & Reporting Collect and analyze data on facility service performance, response times, and user satisfaction. Prepare regular status reports and presentations for senior management and department heads. Recommend solutions for recurring issues, service delays, or resource constraints. Vendor & Contract Management Support the Facility Management leadership in managing outsourced service contracts for maintenance, cleaning, waste management, and pest control. Liaise with vendors to coordinate work delivery in areas affecting clinical services. Continuous Improvement & Sustainability Identify opportunities to optimize workflows, energy efficiency, and cost savings. Promote sustainability and green building practices where applicable. Participate in internal improvement projects or committees related to facility management and support services.
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Minimum 7–10 years of progressive experience in facility management, engineering services, or healthcare operations, with at least 3 years in a coordination, stakeholder-facing, or supervisory role. Good understanding of hospital building systems (HVAC, MEP, utilities), maintenance workflows, and healthcare facility standards. Familiarity with MOH, Civil Defense, CBAHI, or JCI accreditation requirements Bachelor’s degree in Engineering, Facilities Management, Healthcare Administration, or a related field. Valid membership with the Saudi Council of Engineers Interpersonal skills Communication (written and verbal) skills Negotiating and influencing skills Fluency in Arabic and English Computer literacy (Word, Excel, Power Point) Strong Work Ethic Dependability and Responsibility Possessing a Positive Attitude Adaptability Honesty and Integrity Self-Motivated Motivated to Grow and Learn