We are looking for a Senior Business Analyst to bridge business needs and technology delivery within a fast-growing food delivery technology platform. The role focuses on Salesforce-based systems and digital platforms supporting operations, merchants, logistics, and customer experience. The ideal candidate brings strong requirements management, excellent stakeholder communication skills, and hands-on experience working in Salesforce-driven, Agile product environments, preferably within food delivery or on-demand tech ecosystems.
Key Responsibilities Lead requirements elicitation through workshops and stakeholder interviews Translate business needs into BRDs, FRDs, functional specifications, and user stories Act as the primary liaison between business stakeholders and technical teams Support Product Managers and delivery teams during backlog grooming and sprint planning Map and optimize business processes using process flows and user journeys Support UAT planning and execution, including test scenarios and defect tracking Ensure Salesforce solutions align with business objectives and operational needs Analyze data and KPIs to support process improvement and decision-making Collaborate with cross-functional teams across operations, commercial, finance, and support Ensure documentation and requirements traceability throughout the delivery lifecycle
Requirements5+ years of experience as a Business Analyst in tech-driven environments Strong experience working with Salesforce platforms (Sales Cloud, Service Cloud, custom Salesforce solutions) Prior experience in food delivery, marketplace, e-commerce, or on-demand platforms Fluent Arabic speaker (mandatory) Strong knowledge of Agile / Scrum methodologies Proven ability to produce high-quality functional and business documentation Experience working closely with developers, QA, and product teams Strong analytical, communication, and stakeholder management skills Experience in startup or scale-up environments Bachelor’s degree in Business, IT, Engineering, or a related field