Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Manage the daily operations of the housekeeping department, including guest rooms, public areas, laundry, and storage areas.
• Develop work schedules and assign duties to housekeeping staff to ensure efficient operations.
• Recruit, train, coach, and evaluate housekeeping team members.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and quality standards are maintained.
• Ensure all housekeeping activities comply with company policies, health and safety regulations, and brand standards.
• Coordinate with the Front Office, Maintenance, and other departments to ensure timely room availability and guest satisfaction.
• Respond promptly to guest requests, concerns, and complaints, ensuring effective resolution.
• Monitor housekeeping supplies, linens, uniforms, and equipment, and manage inventory efficiently.
• Prepare and manage departmental budgets while controlling labor and operating costs.
• Oversee preventive maintenance reporting and ensure housekeeping equipment is properly maintained.
• Maintain accurate departmental records, reports, and performance metrics.
• Promote a positive work environment focused on teamwork, productivity, and continuous improvement.

• Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.
• Minimum of 3–5 years of housekeeping experience, including supervisory or management experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of housekeeping procedures, cleaning techniques, and hotel operations.
• Familiarity with property management systems (PMS) and Microsoft Office applications.
• Strong organizational, problem-solving, and time management skills.
• Ability to work flexible hours, including weekends and public holidays, when required.

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Preferred candidate

Years of experience

1+ years

Degree

Bachelor's degree / higher diploma