An important part of their role is to provide technical support to employees, resolving any IT-related issues quickly and efficiently. They may also be involved in planning and implementing IT policies and procedures to ensure best practices. The IT Administrator must stay abreast of new technology trends and be able to work with a variety of technologies and systems
Skills
Relevant degree or certifications in IT administration, with basic networking knowledge.Excellent communication skills, both oral and written.Knowledge of help desk software and remote control tools.Good knowledge of Apple MacOS administration and basic networking.Excellent troubleshooting skills.Ability to work independently and maintain customer satisfaction.Bonus: Experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry.