DESCRIPTION

Amazon opened on the World Wide Web in July 1995 and today offers Earth’s biggest selection. Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce site. Almost half of the sales come from Amazon´s international businesses and the GCC Retail business is a core part of that scale and growth.

Amazon is looking for a Senior Program Manager to lead a team of 20+ people in Amazon Vendor Services (AVS) program for UAE and KSA. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key Retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

As AVS Manager, you will manage a team of Team Leads and Brand Specialists to help deliver value to vendors subscribed to the service. Your priority will be to deliver on Amazon´s commitment to help vendors improve their performance across key Retail metrics, ensure their satisfaction with the service and continuously improve the productivity of the team. You will work in close collaboration with Category Leaders and Vendor Managers to support the growth in the number of vendors subscribed to the service, understand their needs and define the right goals and targets. You will also work with the different WW AVS organizations and tech teams to streamline and scale the service. Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You will meet senior management on a regular basis to provide them with information to support them with strategic decision making.

You should be passionate about managing and developing people, highly analytical, resourceful, customer focused, and tech-interested. You need to have a proven track record of delivering results through teams in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.

Key responsibilities as a Senior Program Manager for AVS (m/f) :

- Partner with Category Leaders, Vendor Managers and key retail category functions to support defining priorities and operational goals according to vendor needs

- Manage a team of Team Leads and Brand Specialists owning the joint business plans for a large pool of vendors

- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories

- Define the skills required within the team to support vendors with specific challenges

- Develop the right skillsets within the team and allocate resources to vendors

- Grow and develop people into a talent pool for Amazon

- Collaborate with category teams and the central AVS and tech teams to help enhance and grow the service

- Collaborate with departments across the organization to support the improvement of tools and productivity

- Help drive key business initiatives, managing the planning, development and roll-out

Skills

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience

- 5+ years of team management experience

- 5+ years of cross functional project delivery experience

- 5+ years of program or project management experience

- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership