Dear Candidate,

NextEra is looking for technical expertise for Storage & Backup resource to be based out in Dammam.

Job Description: Senior Storage & Backup Engineer

Service: ITSS Managed Services

Position: Senior Storage & Backup Engineer

Experience: Minimum 11 Years

Support Level: L3

Function: IT Infrastructure / Data Center Operations

Position Overview

The Senior Storage & Backup Engineer will be responsible for the administration, support, monitoring, optimization, and operational management of enterprise storage and backup infrastructure across Client Group entities.

The role is responsible for ensuring data availability, integrity, storage performance, backup reliability, capacity management, and disaster recovery readiness across corporate and industrial environments operating under the ITSS Managed Services model.

The engineer will provide L3 technical support for enterprise SAN/NAS storage, backup systems, SAN switches, tape libraries, archiving, recovery, and disaster recovery infrastructure.

Key Responsibilities

1. Storage Administration

• Administer, configure, monitor, and maintain enterprise SAN and NAS storage environments.
• Manage enterprise storage platforms including Huawei OceanStor Dorado, Huawei OceanProtect, HPE Alletra, and associated storage infrastructure.
• Manage and troubleshoot Brocade SAN switches, zoning, Fibre Channel connectivity, and storage access.
• Perform regular storage health checks and monitor capacity, utilization, availability, and performance.
• Perform storage provisioning, allocation, expansion, and configuration activities.
• Conduct proactive capacity planning and performance optimization.
• Troubleshoot storage performance and connectivity issues.
• Coordinate with OEM/vendor support teams for complex hardware and software issues.

2. Backup & Recovery Operations

• Administer and support enterprise backup infrastructure using Veeam.
• Configure, monitor, troubleshoot, and validate scheduled backup jobs.
• Monitor backup success/failure and resolve backup-related issues.
• Manage backup policies, job schedules, retention, and recovery requirements.
• Perform and support data restoration and recovery activities.
• Support enterprise backup appliances and repositories.
• Maintain backup and recovery documentation and operational records.

3. Tape Library & Archiving Operations

• Administer and support HPE StoreEver MSL3040 Tape Libraries.
• Manage tape backup, retention, rotation, and archiving requirements.
• Coordinate offsite tape movement, handling, sending, receiving, and recycling.
• Monitor tape library health, utilization, and operational status.
• Ensure tape management practices comply with organizational retention and recovery requirements.

4. SAN Administration

• Administer and support Brocade SAN Switch infrastructure.
• Perform SAN zoning and configuration activities.
• Monitor Fibre Channel connectivity and SAN performance.
• Troubleshoot host-to-storage connectivity issues.
• Support SAN switch configuration changes and expansion activities.
• Maintain SAN infrastructure documentation and configuration records.

5. Incident & Problem Management

• Provide L3 technical support for storage, SAN, backup, and recovery-related incidents.
• Troubleshoot complex infrastructure issues across storage arrays, SAN switches, NAS, backup platforms, and tape libraries.
• Perform Root Cause Analysis (RCA) for recurring and major infrastructure incidents.
• Identify permanent corrective and preventive actions.
• Coordinate with vendors/OEM support teams for critical issues when required.
• Ensure incidents and service requests are resolved within agreed SLA requirements.

6. Disaster Recovery & Business Continuity

• Support Disaster Recovery, DRaaS, and IaaS solutions provided by Client Holding.
• Ensure storage and backup infrastructure is ready to meet disaster recovery and business continuity requirements.
• Participate in DR testing and recovery validation activities.
• Validate availability and recoverability of critical backup data.
• Support recovery activities during planned DR exercises or actual disaster situations.
• Ensure compliance with ITSS continuity and recovery standards.

7. Governance, Security & Compliance

• Ensure storage and backup operations comply with ITSS governance, cybersecurity, audit, and operational requirements.
• Follow established security policies and infrastructure controls.
• Maintain accurate documentation covering architecture, configuration, operational procedures, and infrastructure changes.
• Support internal/external audit activities by providing required storage, backup, retention, and recovery records.
• Follow approved Change Management processes for production infrastructure changes.

8. Capacity & Performance Management

• Monitor storage capacity, utilization, performance, and growth.
• Perform proactive capacity forecasting and identify expansion requirements.
• Optimize storage utilization and performance.
• Identify potential infrastructure bottlenecks and recommend corrective actions.
• Provide regular storage capacity and utilization reports.

9. Continuous Improvement & Automation

• Identify opportunities to automate backup scheduling, monitoring, reporting, capacity management, and routine operational activities.
• Recommend improvements to enhance storage and backup resilience.
• Identify opportunities to reduce operational risks and improve infrastructure availability.
• Recommend optimization opportunities to improve efficiency and reduce unnecessary infrastructure costs.
• Maintain operational dashboards and reports covering system health, backup status, capacity, failures, and availability.

Mandatory Technical Skills

The candidate should have strong hands-on experience in the following technologies:

Enterprise Storage

• Huawei OceanStor Dorado 5000 V6
• Huawei OceanProtect X6000
• HPE Alletra 6000
• Enterprise SAN/NAS environments
• Storage provisioning and administration
• Storage capacity and performance management
• Storage troubleshooting and optimization

SAN

• Brocade SAN Switches
• Fibre Channel technology
• SAN zoning
• SAN administration and monitoring
• Host-to-storage connectivity troubleshooting

Backup & Recovery

• Veeam Backup
• Enterprise backup administration
• Backup job configuration and monitoring
• Backup failure troubleshooting
• Restore and recovery operations
• Backup retention and archiving

Tape Library

• HPE StoreEver MSL3040
• Tape library administration
• Tape rotation and retention
• Offsite tape handling
• Archiving and recycling

Disaster Recovery

• Backup and recovery procedures
• Disaster Recovery and Business Continuity
• DR testing and validation
• Recovery readiness
• DRaaS / IaaS environment support

Technical Environment

The successful candidate will be expected to support an enterprise environment that includes:

Technology / Device

Environment

Huawei OceanStor Dorado 5000 V6 - 2 Units

Huawei OceanProtect X6000 -2 Units

HPE Alletra 6000 -1 Unit

HPE StoreEver MSL3040 Tape Library -3 Units

Veeam Backup System- 450 Licenses

Brocade SAN Switches- Enterprise SAN Environment

NAS Storage- Enterprise NAS Environment

Hands-on experience with the above technologies, or equivalent enterprise-grade storage and backup platforms, is highly preferred.

ITSM & ITIL Requirements

The candidate should have experience working with ITSM platforms such as:

• ServiceNow
• Remedy
• Equivalent enterprise ITSM solutions

Good understanding of ITIL processes, including:

• Incident Management
• Problem Management
• Change Management
• Capacity Management
• Availability Management
• Service Request Management

Required Skills & Competencies

• Strong knowledge of enterprise Storage, Backup, SAN, NAS, and Data Center infrastructure.
• Strong troubleshooting and Root Cause Analysis capabilities.
• Experience handling business-critical production infrastructure.
• Good understanding of storage architecture and enterprise backup solutions.
• Strong knowledge of backup retention, archiving, restoration, and Disaster Recovery concepts.
• Ability to handle complex L3 incidents independently.
• Strong analytical and problem-solving abilities.
• Strong technical documentation and reporting skills.
• Ability to coordinate effectively with OEMs, vendors, infrastructure teams, application teams, and other technical stakeholders.
• Experience working in enterprise Managed Services environments is preferred.

Qualifications & Experience

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.

Experience

• Minimum 11 years of overall IT infrastructure experience, with strong hands-on experience in enterprise Storage & Backup administration.
• Significant experience supporting large-scale enterprise data center environments.
• Strong hands-on experience across SAN, NAS, enterprise storage, backup, tape libraries, and Disaster Recovery.
• Experience providing L3-level infrastructure support is preferred.

Preferred Certifications

Relevant certifications in the following areas will be an advantage:

• Huawei Storage certification
• Veeam certification
• Brocade SAN certification
• HPE Storage certification
• VMware VCP
• Microsoft Windows Server certification
• NetApp / Dell EMC Storage certification
• ITIL Foundation

Key Performance Indicators

Performance will be measured against:

• SLA compliance for storage and backup incidents.
• Storage and backup infrastructure availability.
• Backup job success and recovery readiness.
• Reduction in recurring storage and backup incidents.
• Timely resolution of failed backups and infrastructure issues.
• Accuracy of backup, storage capacity, and compliance reporting.
• Successful Disaster Recovery testing and readiness.
• Adherence to cybersecurity, audit, governance, and change-management requirements.