Responsibilities

• Administer and maintain BeyondTrust PAM and Privileged Remote Access (PRA) platforms.
• Onboard and manage privileged accounts across servers, network devices, databases, and applications, ensuring secure credential storage, rotation, and access control.
• Configure remote access for internal users and external vendors, including approvals, session restrictions, recording, and monitoring.
• Maintain integrations with Active Directory and MFA, coordinating with identity, network, security, and infrastructure teams.
• Monitor privileged access, conduct periodic access reviews, and provide reports and evidence for audits.
• Resolve L3 incidents and service requests through ServiceNow, perform root cause analysis, and maintain SLA compliance.
• Manage platform patching, upgrades, and changes through the approved CAB process.
• Maintain technical documentation and support knowledge transfer from the existing service provider.

Requirements

• BSc. degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 7+ Yrs. of experience in systems administration or information security, including 3 years of hands-on BeyondTrust PAM and PRA administration.
• Strong knowledge of privileged access management, Active Directory, MFA, and least-privilege principles.
• Understanding of Windows/Linux servers, network devices, and databases.
• Experience with ServiceNow and ITIL incident, problem, and change management processes.
• Familiarity with One Identity is an advantage.
• BeyondTrust, Security+, CISSP, or ITIL 4 certifications are preferred.
• High integrity, strong troubleshooting and communication skills, and the ability to coordinate with technical teams and vendors.
• Proficiency in Arabic and English, with availability for out-of-hours changes and critical incidents when required.