About the Role

DUBAI HOLDING is seeking a Guest Relations Executive (Saudi National) to join the Front Office team at Jumeirah Jabal Omar in Makkah. This full-time position requires 0-1 years of experience and focuses on providing exceptional guest service within a luxury hospitality environment.

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 properties across 11 countries. The brand is recognized for its distinguished beachfront resorts, city hotels, and exclusive residences, providing service and experiences to guests worldwide.

About Jumeirah Jabal Omar

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram, offering comfort and Arabian hospitality. The hotel, spread across four towers, includes various dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests can experience views of the Grand Mosque and a culinary selection spanning Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Responsibilities

• Provide a warm welcome and assist guests in accordance with Jumeirah Brand Standards.
• Remain observant and respond to guests approaching the Hotel entrance and guest relations desk.
• Ensure all guests are escorted to their room/suite/Gold lounge, and a full hotel tour is conducted.
• Handle guest inquiries and complaints, ensuring they are resolved quickly, courteously, professionally, and to the guests' satisfaction.
• Alert the Guest Relation Supervisor/Manager, a senior member of Front Office Management, or the relevant Department to any problems that may occur during a shift.
• Maintain knowledge of all room types and rates, as well as the hotel’s features and facilities.

Benefits

The role offers an attractive salary paid in Saudi Riyals (SAR). Additional benefits include F&B benefits, reduced hotel rates across Jumeirah properties globally, leave and health care packages, and flights home.