Job description

Job Title
Director of Sales
Department
Sales & Marketing
Reports To
Director of Sales Distribution & Commercial Strategy.
Job Summary
The Director of Sales is responsible for leading the hotel's sales strategy, driving revenue growth, expanding market share, and developing strong relationships with key corporate, government, leisure, MICE, and travel industry partners. The position oversees the sales team, establishes annual sales objectives, and ensures achievement of room, catering, and total hotel revenue goals while maintaining the highest luxury hospitality standards.
Key Responsibilities Revenue Generation & Business Development
Develop and execute strategic sales plans to achieve hotel revenue and profitability targets.
Identify new business opportunities across corporate, entertainment, leisure, wholesale, and MICE segments.
Grow market share through proactive sales activities and account penetration strategies.
Monitor market trends, competitor activities, and customer demand patterns.
Maintain a healthy revenue pipeline and ensure accurate forecasting.
Sales Leadership
Lead, coach, motivate, and develop the sales team to maximize performance.
Establish annual and quarterly sales targets and key performance indicators.
Conduct regular sales meetings, performance reviews, and coaching sessions.
Promote a culture of accountability, collaboration, and continuous improvement.
Account Management
Manage relationships with key local, regional, and international accounts.
Maintain strong partnerships with travel agencies, DMCs, event planners, and corporate organizations.
Participate in sales missions, trade shows, networking events, and customer engagements.
Negotiate contracts and agreements to maximize revenue opportunities.
Strategic Planning
Develop annual sales budgets and business plans.
Analyze market intelligence and production reports to identify opportunities and risks.
Collaborate with Revenue Management to optimize pricing, inventory, and sales strategies.
Support hotel positioning and brand growth initiatives.
Cross-Functional Collaboration
Work closely with Revenue Management, Marketing, Catering, Operations, and Finance teams.
Ensure smooth transition of business from sales to operations.
Support major events, VIP visits, and high-profile client requirements.
Reporting & Compliance
Prepare monthly sales reports, forecasts, business reviews, and market analysis.
Ensure compliance with company policies, brand standards, and applicable regulations.
Maintain accurate records within approved sales systems and reporting platforms.
Qualifications Education
Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related field.
Master's Degree is preferred.
Experience
Minimum 7-10 years of progressive sales experience within luxury hotels or international hospitality brands.
Minimum 3-5 years in a senior sales leadership position.
Proven record of achieving and exceeding revenue targets.
Skills & Competencies
Strong leadership and team development capabilities.
Excellent negotiation and business development skills.
Advanced knowledge of hotel sales, market segmentation, and revenue generation.
Strong financial acumen and analytical skills.
Excellent communication and presentation skills.
Ability to build and maintain long-term client relationships.
Proficiency in Marriott sales systems, CRM platforms, Microsoft Office, and business intelligence tools.
Fluent in English; Arabic is highly preferred.
Key Performance Indicators (KPIs)
Total Rooms Revenue Achievement
Catering & Events Revenue Achievement
Market Share Growth
Corporate Account Growth
New Business Acquisition
Forecast Accuracy
Customer Retention
Sales Team Performance
Revenue Budget Achievement
Hotel Profitability Contribution
Leadership Competencies
Strategic Thinking
Results Orientation
Commercial Acumen
Customer Focus
Talent Development
Influencing & Negotiation
Collaboration
Innovation & Continuous Improvement
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Preferred candidate

Years of experience

8+ years

Degree

Bachelor's degree / higher diploma