Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Raffles The Red Sea is seeking an experienced and visionary Director of Operations to lead all operational aspects of our luxury resort in Umluj, Saudi Arabia. In this pivotal role, you will oversee the seamless execution of daily operations while driving strategic initiatives that enhance guest experiences and operational excellence. The ideal candidate will demonstrate exceptional leadership capabilities, decisive decision-making skills, and a commitment to maintaining the highest standards of hospitality.

• Develop and implement comprehensive operational strategies and policies that align with organizational objectives and luxury hospitality standards
• Oversee all operational departments, including front office, housekeeping, food and beverage, maintenance, and security, ensuring seamless coordination and efficiency
• Manage operating budgets, monitor financial performance, and analyze key performance indicators (KPIs) to optimize profitability and resource allocation
• Lead, mentor, and develop operations team members, fostering a culture of excellence, accountability, and continuous improvement
• Ensure compliance with all local regulations, safety protocols, and international hospitality standards specific to Saudi Arabian operations
• Maintain and enhance guest satisfaction levels by implementing quality assurance programs and addressing operational challenges proactively
• Manage vendor relationships, negotiate contracts, and oversee procurement to ensure cost-effectiveness without compromising quality
• Conduct regular property inspections and implement corrective actions to maintain facility standards and guest-facing areas
• Collaborate with senior leadership to drive revenue optimization, operational efficiency, and strategic growth initiatives
• Prepare and present detailed operational reports, performance metrics, and recommendations to executive management

• Minimum 10 years of progressive operations management experience in luxury hospitality environments
• Proven track record of successfully managing large-scale resort or hotel operations with multi-million dollar budgets
• Demonstrated expertise in P&L management, financial analysis, and budget optimization
• Strong leadership and team management skills with the ability to inspire and develop high-performing teams
• Comprehensive knowledge of hospitality operations, guest service standards, and industry best practices
• Experience with property management systems and hospitality technology platforms
• Excellent analytical and problem-solving abilities with strong attention to detail
• Outstanding communication and interpersonal skills with the ability to work effectively across all organizational levels
• Knowledge of Saudi Arabian business practices, regulations, and cultural considerations is highly desirable
• Project management experience and proven ability to implement operational improvements and process optimization
• Proficiency in data analysis and performance metrics interpretation
• Flexibility and adaptability to work in a dynamic, fast-paced luxury hospitality environment

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Preferred candidate

Years of experience

8+ years

Degree

Bachelor's degree / higher diploma