About Gulf International Bank

Gulf International Bank (GIB) is a leading financial institution. We are seeking a skilled Business Analyst to join our technology delivery team in Al Khobar, Eastern region. This is a full-time position focused on enhancing our retail banking operations.

The Business Analyst Role Overview

The Business Analyst will serve as a critical link between business stakeholders and technical teams. This role involves translating business requirements into clear technical specifications and communicating system constraints back to the business. The position requires strong documentation skills, effective communication, and a solid techno-functional understanding of integrated banking systems, including core banking, CRM, channels, and payments. Candidates should have 6–8 years of overall experience, with 4–8 years specifically in Business Analysis, including hands-on exposure to retail banking within the Kingdom of Saudi Arabia (KSA).

Key Responsibilities

• Elicit, analyze, and document business requirements from retail banking stakeholders through workshops, interviews, and process walkthroughs.
• Translate business requirements into detailed functional and technical requirement documents (BRD, FRD, FSD) for development and integration teams.
• Communicate technical constraints, system limitations, and integration realities to business stakeholders to support informed decision-making.
• Map and document end-to-end process flows and system interaction diagrams across core banking, CRM, digital/mobile channels, and third-party integrations.
• Collaborate with architects and developers to understand API contracts, data flows, and integration points between systems.
• Prepare and maintain use cases, user stories, acceptance criteria, wireframes/mock-ups, and traceability matrices.
• Support User Acceptance Testing (UAT) planning and execution, including writing test scenarios, coordinating sign-offs, and validating solution alignment with requirements.
• Liaise between multiple stakeholders (business, vendors, technical teams) for requirement clarifications, scope changes, and issue resolution.
• Produce clear, well-structured documentation and status reports for governance forums.
• Ensure requirements and processes comply with KSA regulatory and compliance expectations for retail banking, such as SAMA guidelines.

Required Experience and Domain Knowledge

• 4–8 years of Business Analysis experience, with demonstrable experience in retail banking (products, channels, operations, or lending).
• Prior experience working within or with banks/fintechs operating in KSA, demonstrating an understanding of the local market and regulatory landscape.
• Exposure to core banking, CRM, mobile/internet banking, or payment systems in a BA or techno-functional capacity.
• Experience working in multi-vendor delivery environments, coordinating between business owners, in-house teams, and external system integrators.
• Hands-on experience with asset/lending applications, including credit cards, personal finance, and home finance (mortgage) products, covering origination, underwriting, servicing, or collections workflows.

Educational Background and Certifications

• A Bachelor’s degree in Business, IT, Computer Science, or a related field is preferred.
• Business Analysis certification (*, CBAP, ECBA, or PMI-PBA) is considered a plus.

Application Information

This full-time position is based in Al Khobar, Eastern region. Salary details will be discussed during the interview process. Qualified candidates are encouraged to apply.