Job description

Inbox Business Technologies is looking for an experienced Change & Communications Lead to lead end-to-end delivery of the Communication and Adoption & Measurement segments of TAWAL's enterprise Data & AI change-management programme. Act as the primary point of accountability, translating the Data & AI strategy into a structured change, communication and adoption plan grounded in Kotter's guiding principles, and ensuring measurable, sustained adoption across the organisation.

Employment Type: Full-time employment

• Own the overall change-management and communication approach across both segments, aligned to TAWAL's Data & AI strategy and Kotter-based framework.
• Manage senior stakeholders, sponsors, the Data & Analytics Director and PMO; secure leadership sponsorship and reinforcement.
• Define the communication plan, guiding principles and initiative charters; oversee the seven communication initiatives and six channels.
• Direct the Adoption & Measurement workstream — KPI framework, surveys, dashboards and reporting cadence — and act on adoption insights.
• Lead programme governance: planning, RAID management, status reporting, and change-control in line with the RFP's engagement rules.
• Manage the onsite delivery team, ensuring quality, consistency and on-time delivery.
• Provide executive briefings and immersion sessions, and champion a data-driven culture across TAWAL.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma