About TAWANTECH and the Role

TAWANTECH is seeking a Senior Microservices Support Engineer to join our team in Riyadh, Saudi Arabia. This full-time position requires an experienced professional with 6-10+ years in application or production support roles, focusing on the operational excellence of mission-critical microservices applications. The successful candidate will play a pivotal role in maintaining system stability and availability within an enterprise environment.

Role Summary

The Senior Microservices Support Engineer will lead production support efforts for enterprise microservices applications. This role is integral to a 24x7 support organization, ensuring high availability, stability, and rapid incident resolution for critical systems. The position demands deep expertise in Java-based microservices, OpenShift, complex production troubleshooting, comprehensive monitoring, and effective DevOps practices.

Key Responsibilities

• Lead Level 2/Level 3 production support for enterprise microservices applications.
• Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
• Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
• Monitor production systems proactively to identify risks, performance degradation, and potential outages.
• Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
• Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
• Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
• Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
• Develop and maintain operational runbooks, knowledge base articles, and support documentation.
• Mentor and provide technical guidance to junior support engineers.
• Collaborate with development teams to improve application reliability, observability, and supportability.
• Participate in release planning, production readiness reviews, and post-implementation validation.
• Support disaster recovery activities, failover testing, and business continuity initiatives.

Required Qualifications and Technical Skills

Candidates must possess a minimum of 6-10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE), with at least 4 years specifically supporting Java-based microservices in enterprise production environments. Key technical competencies include:

• Technology Stack: Proficiency in Java, Quarkus, Spring Boot, Redis, and Message Queue technologies (*, RabbitMQ, IBM MQ, Kafka).
• Core Technical Competencies: Expert-level troubleshooting of distributed microservices applications, strong knowledge of microservices architecture and REST APIs, production monitoring and application performance analysis, Root Cause Analysis (RCA) and Problem Management, DevOps practices and CI/CD support, containerized application support, Linux administration and shell scripting, and log analysis and debugging across distributed systems.
• Hosting Environment: Hands-on experience with Red Hat OpenShift Container Platform (OCP).

Preferred Experience

• Hands-on experience with OpenShift or Kubernetes platforms.
• Experience supporting highly available, mission-critical applications.
• Strong understanding of distributed systems, caching strategies, and messaging platforms.
• Experience working within Agile and DevOps environments.
• Familiarity with cloud platforms such as AWS, Azure, or GCP is considered an advantage.

Operational Context

This role operates within a 24x7 support framework. The Senior Microservices Support Engineer will be required to participate in rotating shifts and provide on-call coverage to ensure continuous operational support for critical production systems.