About the Opportunity

TawanTech is seeking a Senior Middleware Support Engineer for a full-time position in Riyadh, Riyadh Province. This role is crucial for providing operational support for enterprise middleware and API management platforms, ensuring the availability, performance, and reliability of mission-critical integration services.

Role Context and Focus

As a key contributor within a 24x7 production support organization, the Senior Middleware Support Engineer will lead complex incident resolution and perform advanced troubleshooting. The position involves active monitoring of middleware platforms and close collaboration with development, infrastructure, and DevOps teams to deliver highly available integration services built on IBM middleware technologies.

Key Responsibilities

• Provide Level 2/Level 3 production support for enterprise middleware and API platforms.
• Lead troubleshooting and resolution of complex production incidents affecting middleware services and API integrations.
• Support IBM API Connect, IBM Integration Bus (IIB), and IBM App Connect Enterprise (ACE) environments.
• Monitor middleware infrastructure, integration services, and API gateways to ensure high availability and optimal performance.
• Perform root cause analysis (RCA) and implement preventive actions to minimize recurring incidents.
• Manage middleware deployments, configuration changes, patches, and environment maintenance.
• Collaborate with application, infrastructure, security, and DevOps teams to resolve cross-functional issues.
• Support API lifecycle management, gateway operations, and integration services.
• Maintain operational documentation, runbooks, knowledge base articles, and standard operating procedures.
• Drive automation initiatives to improve operational efficiency and reduce manual effort.
• Participate in release planning, production readiness reviews, and post-deployment validation.
• Mentor junior support engineers and provide technical leadership during major incidents.
• Ensure compliance with operational standards, SLAs, and ITIL best practices.

Required Technical Expertise

Candidates should possess strong technical skills across the following areas:

• Technology Stack: IBM API Connect, IBM Integration Bus (IIB), IBM App Connect Enterprise (ACE).
• Core Technical Competencies: Advanced troubleshooting and root cause analysis, middleware administration and support, API Gateway administration, enterprise integration patterns, monitoring and performance tuning, DevOps practices and CI/CD support, Linux system administration, log analysis and debugging, SSL/TLS certificate management, REST and SOAP web services, MQ connectivity and middleware integrations.
• Hosting Environment: OpenShift, Linux.

Experience and Qualifications

• 6–10+ years of experience in Middleware/Application Production Support.
• Minimum 4+ years supporting IBM middleware platforms in enterprise production environments.
• Strong hands-on experience with IBM API Connect, IBM IIB, and IBM App Connect Enterprise (ACE).
• Experience supporting API gateways, enterprise integration platforms, and distributed systems.
• Experience working with OpenShift or Kubernetes platforms.
• Strong understanding of middleware security, certificates, and networking concepts.
• Experience working within Agile and DevOps environments.

Work Environment

This is a full-time role based in Riyadh, requiring participation in a 24x7 production support organization to ensure continuous service availability.