Job description

Position Summary
The Ritz-Carlton Jeddah is seeking an exceptional and accomplished hospitality leader to assume the role of General Manager. This executive will be responsible for driving operational excellence, commercial performance, guest satisfaction, talent development, and brand stewardship across one of the Kingdom's premier luxury destinations.
The ideal candidate will possess a distinguished luxury hospitality background with significant experience in either hotel operations or sales and marketing leadership, complemented by a minimum of five years' experience serving as a General Manager within internationally recognized luxury hotel brands.
Key Responsibilities Strategic Leadership
Provide overall leadership and direction for all hotel operations, ensuring alignment with Ritz-Carlton brand standards and Marriott International objectives.
Develop and execute strategic business plans to drive revenue growth, market share, profitability, and guest loyalty.
Foster a culture of excellence, innovation, accountability, and service leadership throughout the property.
Operations Excellence
Ensure exceptional execution across Rooms, Food & Beverage, Spa, Engineering, Security, and other operational departments.
Champion guest satisfaction initiatives, delivering memorable luxury experiences and consistently exceeding guest expectations.
Maintain the highest standards of quality, safety, compliance, and operational efficiency.
Commercial Performance
Lead revenue optimization strategies across all business segments.
Partner closely with Sales, Marketing, Revenue Management, and Distribution teams to maximize RevPAR, ADR, occupancy, and overall hotel profitability.
Identify new business opportunities and strengthen relationships with key customers, owners, travel partners, and local stakeholders.
Talent Leadership
Recruit, develop, and retain high-performing leadership teams.
Create an inclusive and engaging work environment that supports employee growth and succession planning.
Drive employee engagement and uphold Marriott International's culture and values.
Financial Management
Deliver annual budget and financial targets while ensuring effective cost control and resource management.
Monitor financial performance, analyze business trends, and implement corrective actions as required.
Ensure sound asset management and long-term value creation.
Owner & Stakeholder Relations
Maintain strong relationships with hotel ownership and key stakeholders.
Provide regular business updates, strategic recommendations, and operational insights.
Represent the hotel within the local business community and luxury hospitality market.
Candidate Profile Required Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum
5+ years of experience as a General Manager
within a luxury hotel environment.
Significant leadership experience in either:
Sales & Marketing
, or
Hotel Operations
Proven success managing luxury hotels within internationally recognized brands.
Strong financial acumen with demonstrated ability to drive revenue growth and profitability.
Experience leading large and diverse teams in complex hospitality environments.
Fluency in English required; Arabic language skills are advantageous.
Preferred Experience
Experience within the Middle East or GCC hospitality market.
Luxury brand experience
Proven track record of delivering exceptional guest satisfaction scores and strong financial results.
Key Competencies
Luxury Hospitality Leadership
Strategic Business Acumen
Commercial & Revenue Management Expertise
Guest Experience Excellence
Stakeholder & Owner Relationship Management
Talent Development & Coaching
Change Leadership
Financial Planning & Analysis
Cultural Awareness & Emotional Intelligence
Results-Oriented Decision Making
Why Join The Ritz-Carlton Jeddah
The Ritz-Carlton Jeddah offers an opportunity to lead one of Saudi Arabia's most prestigious luxury hotels, delivering legendary service while contributing to the Kingdom's evolving luxury hospitality landscape. This role provides a platform for an inspiring leader to shape exceptional guest experiences, drive commercial success, and develop world-class talent within Marriott International's luxury portfolio.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
#LI-MM1
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Preferred candidate

Years of experience

5+ years

Degree

Bachelor's degree / higher diploma