Key Responsibilities

Administrative Support

• Provide comprehensive administrative assistance to operations managers and leadership teams.
• Manage calendars, schedule meetings, appointments, and virtual conferences across multiple time zones.
• Prepare meeting agendas, record meeting minutes, and follow up on assigned action items.
• Organize and maintain digital filing systems and ensure accurate document management.
• Draft, edit, proofread, and format reports, presentations, correspondence, and operational documents.
• Handle confidential information with professionalism and discretion.

Operations Coordination

• Support daily operational activities and assist in improving workflow efficiency.
• Coordinate internal communication between departments and external stakeholders.
• Monitor operational tasks and ensure deadlines are met.
• Assist with project coordination and progress tracking.
• Maintain operational records and update internal databases.
• Prepare operational reports and performance summaries for management.

Communication & Customer Support

• Respond promptly and professionally to emails, phone calls, and internal communications.
• Serve as the first point of contact for administrative inquiries.
• Coordinate communication with vendors, contractors, clients, and business partners.
• Support customer and stakeholder communications when required.
• Ensure professional and consistent communication standards are maintained.

Documentation & Record Management

• Create, update, and maintain company documentation.
• Organize digital records for easy retrieval and compliance.
• Maintain accurate operational logs, reports, and administrative records.
• Ensure document version control and adherence to company procedures.

Scheduling & Coordination

• Coordinate virtual meetings, webinars, and internal events.
• Arrange travel plans, itineraries, and accommodation when necessary.
• Manage shared calendars and scheduling conflicts efficiently.
• Coordinate onboarding schedules and administrative support for new employees.

Data Management & Reporting

• Collect, verify, and enter operational data accurately.
• Generate weekly and monthly administrative reports.
• Assist with KPI tracking and operational performance reporting.
• Analyze administrative processes and recommend improvements.

Process Improvement

• Identify opportunities to streamline administrative workflows.
• Support implementation of new operational procedures.
• Assist with documentation of standard operating procedures (SOPs).
• Promote efficiency through the effective use of digital collaboration tools.

Required Qualifications

• Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.
• Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.
• Experience working in a remote or distributed team environment is preferred.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills in English.
• Arabic language proficiency is considered an advantage.
• High level of professionalism and confidentiality.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and work independently with minimal supervision.
• Exceptional attention to detail and accuracy.

Technical Skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
• Zoom, Microsoft Teams, and Google Meet
• Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar
• Slack and other workplace communication platforms
• Cloud document management systems
• Data entry and reporting tools

Preferred Qualifications

• Experience supporting executive leadership or operations teams.
• Familiarity with remote collaboration technologies.
• Knowledge of office administration best practices.
• Experience working within multicultural or international organizations.
• Basic project management knowledge or certification is an advantage.

Core Competencies

• Organization and planning
• Time management
• Communication
• Team collaboration
• Critical thinking
• Adaptability
• Professionalism
• Accountability
• Initiative
• Confidentiality
• Customer service orientation
• Attention to detail

Performance Expectations

• The successful candidate will:
• Deliver accurate and timely administrative support.
• Maintain organized documentation and operational records.
• Support smooth communication across departments.
• Meet deadlines consistently while managing multiple priorities.
• Contribute to operational improvements and process efficiency.
• Demonstrate reliability, integrity, and professionalism in all interactions.

Benefits

• Fully remote work environment.
• Competitive salary.
• Flexible working arrangements.
• Professional development and training opportunities.
• Collaborative international team environment.
• Career growth opportunities within PULSE (MENA).
• Paid annual leave and applicable company benefits.
• Access to modern digital collaboration tools and resources.

Equal Opportunity Employer PULSE (MENA) is committed to fostering an inclusive and diverse workplace where all qualified applicants receive equal consideration for employment. We value diverse perspectives and believe they strengthen our team and the communities we serve.

Desired Candidate Profile

• Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.
• Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.
• Experience working in a remote or distributed team environment is preferred.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills in English.
• Arabic language proficiency is considered an advantage.
• High level of professionalism and confidentiality.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and work independently with minimal supervision.
• Exceptional attention to detail and accuracy.
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
• Zoom, Microsoft Teams, and Google Meet
• Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar
• Slack and other workplace communication platforms
• Cloud document management systems
• Data entry and reporting tools
• Experience supporting executive leadership or operations teams.
• Familiarity with remote collaboration technologies.
• Knowledge of office administration best practices.
• Experience working within multicultural or international organizations.
• Basic project management knowledge or certification is an advantage.