Lead and manage all Rooms Division departments to achieve operational excellence. Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns. Develop and implement departmental policies, procedures, and service standards. Monitor occupancy, room inventory, and revenue opportunities in collaboration with the Revenue and Sales teams. Prepare and manage departmental budgets, forecasts, and financial performance. Analyze operational reports, guest feedback, and KPIs to drive continuous improvement. Recruit, train, coach, and evaluate department managers and team members. Ensure compliance with health, safety, security, and brand standards. Coordinate with Engineering, Food & Beverage, Sales & Marketing, and other departments to deliver seamless guest experiences. Conduct regular inspections of guest rooms, public areas, and back-of-house facilities. Manage labor costs, scheduling, productivity, and departmental expenses. Lead quality assurance initiatives and support hotel audits and inspections. Handle VIP arrivals, special requests, and service recovery for guest issues.

Desired Candidate Profile

years of progressive hotel operations experience, including leadership in Front Office and Housekeeping. Previous experience as a Rooms Division Manager, Executive Housekeeper, Front Office Manager, or Assistant Director of Rooms is preferred. Strong knowledge of hotel operations, revenue management principles, and guest service standards. Experience with Property Management Systems (PMS) such as Opera or similar platforms. Excellent leadership, communication, and problem-solving skills. experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus