About the Job

Prime Gulf is seeking to hire a Queries Clerk to work full-time in Jeddah, Makkah Province. This role aims to provide essential administrative support by efficiently managing inquiries and directing visitors and phone calls. The role requires 0 to 1 year of experience, making it a suitable opportunity for ambitious candidates at the start of their career.

Role Objective

The main objective of the Queries Clerk is to ensure smooth daily operations by being the first point of contact for visitors, reviewers, and incoming calls. This includes providing accurate information and directing individuals to the relevant departments or staff, contributing to an enhanced internal and external customer experience and supporting operational efficiency of the company.

Main Tasks and Responsibilities

• Prepare and update a list of employees and their internal extension numbers to facilitate routing of inquiries and phone calls.
• Receive visitors and reviewers and guide them to the required entities or departments within the company.
• Handle incoming phone calls, answer general inquiries, or forward calls to the appropriate department or person as needed.
• Respond to visitors’ inquiries and questions within defined authorities and according to the direct supervisor’s instructions.
• Fully comply with all procedural manuals, policies, and organizational procedures adopted in the company.

Qualifications and Requirements

• Practical experience of 0 to 1 year in customer service, reception, or a similar administrative role.
• Excellent verbal and written communication skills in Arabic.
• Ability to handle a variety of inquiries professionally and effectively.
• Ability to work in a team and comply with internal instructions and procedures.

Work Environment

The Queries Clerk works in a dynamic office environment in Jeddah, Mecca Region. The role is full-time and requires adherence to policies and procedures to ensure high-quality service and contribute to an organized and efficient work environment.

Application

We invite interested applicants who meet the above requirements to submit their applications for this opportunity at Prime Gulf.