Job description

We're looking for a hands-on Operations & Growth Manager to lead daily operations at Diay Fresh Chicken House in Al Hufuf. This role sits at the center of our business — you'll run the branch day-to-day while directly driving the two things that matter most to us right now: cost efficiency and revenue growth. This is a rare opportunity to have real, visible impact on a growing local brand, with performance-based upside tied to your results.

Key responsibilities:

• Manage daily branch operations — staffing, food quality, and customer experience
• Reduce food cost (COGS) through better supplier terms, portion control, and waste reduction
• Grow branch revenue through local marketing, menu optimization, and smart promotions
• Actively manage delivery platform accounts (HungerStation, Keeta, Jahez) — commissions, marketing spend, and ROI
• Maintain accurate weekly cash and inventory reconciliation
• Deliver clean monthly performance reports (revenue, COGS%, labor%, cash position) to ownership
• Identify and pursue new growth opportunities such as catering and bulk orders

Skills

• 3–5+ years managing QSR/restaurant operations in Saudi Arabia
• Track record improving food cost % or reversing declining revenue
• Strong financial literacy — able to read a P&L, calculate break-even, and track KPIs independently
• Experience managing delivery aggregator platforms and promo economics
• Strong supplier negotiation skills
• Fluent Arabic; working English for reporting and dashboards
• High integrity with cash and inventory handling
• Experience with Foodics or similar POS/inventory systems is a plus