Job description

About Alcon

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates worldwide, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers.

The Opportunity

As a Field Service Operations Specialist, you will play a key role in supporting service operations by managing service contracts, installations, maintenance activities, inventory, and service-related processes. You will leverage your analytical skills and operational expertise to ensure efficient service delivery while maintaining high standards of quality, compliance, and customer satisfaction.

Key Responsibilities

Service Operations & Customer Support

• Manage service contract documentation and ensure accurate record keeping.
• Coordinate new and demo equipment installations.
• Support service case management and resolution activities.
• Oversee preventive maintenance schedules and retrofit programs.
• Ensure timely and effective execution of field service operations.

Inventory & Asset Management

• Manage spare parts inventory to ensure service continuity and operational efficiency.
• Support inventory monitoring, replenishment, and tracking activities.
• Oversee invoicing and product return processes.
• Maintain accurate documentation related to inventory and service activities.

Operational Excellence

• Perform specialized operational tasks and conduct independent analysis to improve service outcomes.
• Support projects and initiatives aimed at enhancing operational efficiency and service performance.
• Make informed decisions within assigned responsibilities, utilizing advanced knowledge and problem-solving skills.
• Contribute to continuous improvement efforts and process optimization initiatives.

Compliance & Quality

• Ensure adherence to Alcon quality standards, SOPs, and regulatory requirements.
• Maintain accurate and complete documentation to support compliance activities.
• Support quality control processes and operational audits as required.
• Complete all mandatory compliance and training requirements.
• Actively contribute to maintaining a culture of quality, safety, and continuous improvement.

Qualifications

• A bachelor’s degree in business administration, Supply Chain, or Biomedical Engineering.
• Experience in medical device service operations.
• Strong SAP/ERP proficiency.
• Excellent English and Arabic communication skills.
• Demonstrated ability to coordinate cross-functional activities between engineers, customers, logistics, finance, and commercial teams.

What You'll Bring

• A customer-focused mindset with a commitment to service excellence.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a dynamic environment.
• Attention to detail and a proactive approach to problem solving.
• A collaborative mindset with a passion for continuous improvement and operational excellence.

HOW YOU CAN THRIVE AT ALCON

• Make a direct impact on customer satisfaction and patient outcomes.
• Join a collaborative team focused on continuous improvement and operational excellence.
• Develop your expertise within a global healthcare leader.
• Grow your career in an environment that values innovation, learning, and professional development.

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma