Job description

Job purpose: Manage and grow relationships with add-on product vendors (cakes, chocolates, sweets, spa, lifestyle brands, and similar partners) to ensure product availability, quality, timely replenishment, alignment with The X calendar, and smooth operational integration.
The role focuses on transforming vendor interactions from ad-hoc communication into structured, predictable, and scalable partnerships, while also identifying and onboarding new brands through a structured pipeline.
Responsibilities: 1.
Vendor Relationship Management Own day-to-day communication with assigned vendors.
Build long-term, trust-based partnerships with clear points of contact.
Conduct regular check-ins (weekly / bi-weekly) with vendors.
Maintain updated vendor profiles (contacts, SKUs, prices, lead times, MOQs).
2. Item Availability & Follow-Up Track availability of all add-on SKUs.
Follow up on low-stock or at-risk items before shortages occur with warehouse team.
Confirm lead times and replenishment schedules.
Ensure discontinued or replaced items are communicated early.
4. Storage & Stock Model Coordination Work with Operations to define storage models per vendor: Vendor-held stock The X warehouse stock Consignment stock Ensure agreed stock quantities are respected.
Track aging stock and slow movers.
5. Pricing & Commercial Terms Ensure updated price lists are always available.
Flag margin risks to management.
6. Quality & Packaging Control Ensure items meet The X quality and brand standards.
Coordinate packaging improvements when needed.
Handle quality complaints with vendors and ensure closure.
7. Data & Reporting Maintain SKU lists and vendor master data in system.
Prepare weekly reports covering: Stock status Risks New items Operational issues Prepare monthly vendor performance summaries.
8. New Brand Acquisition & Pipeline Management Identify and approach new brands aligned with The X positioning.
Build and manage a structured pipeline for potential vendors and partners.
Conduct partnership meetings, negotiations, and onboarding discussions.
Track pipeline stages from lead → negotiation → onboarding → live.
Coordinate with internal teams to ensure smooth brand launches and activation.
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
At least 1 year of experience in Account Management, Sales, or dealing with clients.
Strong communication and interpersonal skills.
Customer-oriented attitude with the ability to work independently and within a team.
Basic understanding of sales principles and customer service practices.
Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma