Job Description

Roles & Responsibilities

About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.

Desired Candidate Profile

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively with remote teams.
• Professional, positive, and customer-focused attitude.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with Google Workspace (Docs, Sheets, Drive, Calendar).
• Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.
• Comfortable using video conferencing platforms including Zoom and Microsoft Teams.
• Ability to learn new software and systems quickly.
• Experience in remote customer support or administrative roles.
• Knowledge of digital marketing, media, or technology industries is a plus.
• Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.
• Strong time management and self-motivation in a remote work environment.