Job description

• Welcoming Visitors and Clients: Greet all visitors and clients upon arrival, ensuring they are directed to the appropriate area in a courteous and efficient manner.

• Managing Phone Calls: Respond to incoming calls, transferring them to the relevant departments, and documenting messages in case of absence of the concerned personnel.

• Scheduling and Appointment Management: Organize and schedule appointments for staff and management, sending necessary reminders to the relevant parties.

• Mail and Correspondence Management: Receive and distribute incoming and outgoing mail, tracking official correspondence and maintaining it in an organized manner.

• Reception Area Organization: Maintain cleanliness and organization of the reception area, ensuring that welcoming materials and information are available for visitors.

• Data Entry and Management: Record visitor data and update administrative records in the established electronic systems.

• Interdepartmental Coordination: Facilitate communication between different departments, tracking incoming requests and ensuring they reach the correct destination.

• Administrative Support: Assist in various administrative tasks such as printing, copying, and preparing simple reports when needed.

• Handling Complaints: Listen to complaints and inquiries from visitors and direct them to the appropriate departments, ensuring client satisfaction.

• Adhering to Confidentiality Standards: Maintain the confidentiality of information and data related to the organization and clients according to established policies.

Skills

First: Personal Skills

• Effective communication skills with various client demographics • Emotional intelligence and the ability to handle difficult situations calmly • Professional appearance and demeanor • Patience and ability to manage stress • Team spirit and collaboration with colleagues

Second: Organizational Skills

• Time management and prioritization • Organizing appointments and schedules efficiently • Ability to multitask effectively • Attention to detail and accuracy in work

Third: Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook) • Familiarity with electronic booking and scheduling systems • Fast typing and data entry skills • Experience with office equipment (printer, scanner, phone)

Fourth: Language Skills

• Proficiency in Arabic language (spoken and written) • Good level of English language proficiency • Clear articulation and good presentation skills when speaking