ESSENTIAL DUTIES & RESPONSIBILITIES:

a.  To create outstanding customer experience and confidence in the service offered by Mohamed Yousuf Naghi Motors by ensuring a professional performance and exceptional commitment to customer care.

b.  To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.

c.  To receive customer enquiries by telephone and in person.

d.  To maximise service sales and profitability by selling core, value added and incremental products.

e.  To record vehicle information accurately, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.

f.    To operate the workshop loading system effectively, adding incremental work where adequate resources exist.

g.  Effective control of work in progress.

h.  Lead the front line team to deliver objectives.

i.    To enhance the reputation of Mohamed Yousuf Naghi Motors at every opportunity when interacting with others.

Sales & Marketing:

a.   Correct and complete qualification of customers needs.

b.   Ensure customer awareness of all products and services available by professional presentation and demonstration.

c.  Professionally sell additional products, services and repair work as appropriate to customers’ needs.Promote and prospect the business as directed with confidence and commitment.

Customer Relations:

a.  Ensure all customers are advised of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.

b.  Ensure a full and total understanding of customer needs and requirements.

c.  Satisfy customers’ needs by making additional products and services available to them.

d.  Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.

Control of costs:

a.   Ensure that account customers have not had credit suspended through exceeding their credit limits or payment times.

b.   Ensure all work completed has been fully detailed and charged for.

c.   Ensure money is collected on completion of work and collection of vehicle for all cash sales. In the event of cash not being collected, liase with Aftersales Manager to obtain authority to release vehicles.

d.   Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.

Skills

• Problem-solving and decision-making prowess to handle challenging situations, resolve conflicts, and implement innovative solutions for enhanced guest satisfaction and operational efficiency.
• Well-versed in utilizing hotel management software and technology to enhance guest experiences and maintain data accuracy and security.
• Strong problem-solving and decision-making capabilities, effectively resolving challenges and conflicts to ensure guest contentment.
• Effective leadership and strong interpersonal capabilities to unite the front office team and create a positive work culture.
• Highly skilled in running smooth front desk operations, handling guest inquiries with poise and facilitating efficient check-in/check-out processes.
• Exceptional problem-solving and decision-making skills, adept at handling complex situations and conflicts to maximize guest satisfaction.
• Skilled in problem-solving and decision-making, adeptly resolving issues and conflicts to achieve the highest levels of guest satisfaction.