Educational qualifications and certificates: Bachelor's degree in computer science or related field. Recognized IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or any similar certification. Experience: Previous experience in IT support of at least two years. Deep knowledge of operating systems (such as Windows, MacOS, Linux) and office software (such as Microsoft Office). communication skills: Excellent communication skills and ability to simplify technical concepts to non-specialists. The ability to deal tactfully with users and understand their technical needs. Technical solutions skills: Ability to diagnose and solve technical problems effectively and quickly. Knowledge of the basics of networking, cybersecurity, and systems administration. #J-18808-Ljbffr