FRONT OFFICE MANAGER - InterContinental Al Ahsa
Job Number EMEAA19754
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Saudi Arabia - Eastern - Al Ahsa
Do you see yourself as Front Office Manager for the Al Ahsa InterContinental Hotel? What is your passion? Whether you are into tennis, singing, or shopping, at IHG we are interested in YOU. At IHG, we employ people who apply the same amount of care and passion to their job as they do their hobbies – people who put our guests at the heart of everything they do. And we are looking for more people like this job to join our friendly and professional team. Everything about Al Ahsa InterContinental Hotel is dramatic, from its 16th-century castle design with views over a vast palm oasis to its location on the edge of the world’s most expansive desert. The hotel is located near Hofuf Airport and Railways station; steps away from tourist sites like Ibrahim Palace and Al Qahra caves. The Al Ahsa InterContinental is ideal for leisure and business traveler alike with rooms and suites offering a view of the city; three restaurants serving a range of international cuisines from Chinese to Lebanese; modern meeting rooms and event facilities, a wellness center, and a spa with an indoor pool that frames every guest’s experience.
Your day to day
As a Front Office Manager, You will be the first face of the hotel that the guests will see, you should guarantee that our guests receive a heartwarming welcome, making sure that your team on the front desk are well-trained, friendly, and offer a warm welcome and speedy, efficient check-in and check-out service following our brand standards. Since your department is the first and last impression that a guest has of the hotel it is your full responsibility to ensure that the guest's experience is memorable.
What we need from you
With at least two years of experience in the same position in luxury hotels.Excellent in Arabic & English communication NaN. Flexible to work in shifts.Ability to work in a multi-cultural environment and supervise people.Have a professional and proven verifiable track of experience as a Front Office Manager.Great background in managing and training employees.Dealing with customers, including handling complaints.Scheduling your staff rota NaN. Great liaising background in another department.A solid customer service approach
What we offer
You will join a team passionate about delivering memorable experiences that make our guests feel special and making Al Ahsa InterContinental a great place to work. Most importantly, we will give you Room to be yourself. So, what’s your passion? Please get in touch and tell us how you could bring your individual skills to IHG
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