Reporting hierarchically to the Service Desk Manager, your role will be:
• Taking calls throughout the IT scope (network, head office and subsidiaries);
• User support and advice;
• Solving first-level problems in office automation and business applications by repeating the procedures put in place for similar problems already solved;
• Managing user requests (receiving, processing, diagnosis and follow-up);
• Use and use of the help desk tool.
Complementary mission:
• Improvement of management procedures (intervention, applications, etc.)With a minimum Bac + 2 computer training, you have a first experience in a similar position. Autonomous and dynamic, you show a real interest in the function. You have perfect command of the Windows environment and office tools, as well as the Google environment. • Technical Skills:Microsoft Windows and Office, Google Apps, ServiceNow • Knowledge of CEGID, Salesforce, or other ERP/M3/INFOR application environments is appreciated. You are fluent in English and French.