About Calo Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. Role overview To function as the Cafe Supervisor and ensure all sections operate successfully in accordance to company standards while using efficient and modern styles of management in daily operations. The successful candidate will employ their coffee knowledge and managerial skills to play a critical role in maintaining and enhancing our customers’ satisfaction. Main Responsibilities Manage the day-to-day operations of the cafe Ensure that the cafe operates in a timely manner that meets our quality standards Resourcefully solve any issues that arise and seize control of any problematic situation Hire, manage and train staff, while establishing working schedule, and assessing staff’s performance Maintain accurate and updated records of daily, weekly and monthly revenues and expenses Must be able to clearly communicate tasks to team members Order supplies to stock inventory appropriately and add new menu items based on seasonality if needed Ensure precise attention to customers’ order specifications. Maintain a positive environment in the unit and ensure the utmost quality of service to the customers while presenting Calo’s culture and values Collaborate with customers to address their needs and complaints, and quickly resolve any issues Obtain customers' feedback to make informed business decisions and meet their needs Comply with and enforce sanitation regulations and safety standards Maintain a positive and professional approach with coworkers Ideal Candidate Qualifications Must have had a minimum of 3 years of previous experience in reputed cafes as a Cafe Supervisor Must have had previous experience in reputed cafes as a barista Must have had experience providing training to team members Must be currently present in KSA. Must be a proficient communicator in both English and Arabic Knowledge and competency Ability to assist customers with menus and ingredient questions. Adequate coffee knowledge and different coffee mixtures Ability to differentiate coffee aromas, and their taste Extensive hands-on experience with professional coffee machines Exceptional proven ability in management with experience in leading teams. Ability to divide responsibilities between team members and monitoring progress Outstanding communication and leadership skills A good understanding of Google Drive and the ability to learn new programs like Slack & Notion. Ability to communicate effectively, both in verbal and written form Exceptional customer service skills Personality Strong communicator Pleasant personality and able to lead with empathy Honest
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