Job Title :

Hotel Operations Manager

Job Summary:

The Hotel Operations Manager provides strategic leadership in developing and establishing the future operating model for the company's real estate assets (residential, commercial, hospitality, and resorts), with early and active participation in the planning, design, and execution phases to ensure operational viability according to the highest standards of efficiency, quality, and economic sustainability. Furthermore, the role oversees the comprehensive management and operation of existing assets to preserve their value, enhance the experience for owners, guests, and residents, and build an integrated, scalable institutional operating model for the company's future projects.

Major Responsibilities:

·      Early strategic participation in reviewing engineering designs for hospitality and hotel projects from an operational feasibility and maintenance perspective, enhancing guest experience and achieving economic sustainability at optimal costs.

·      Leading the comprehensive planning and preparation phase for property management, facility management, and hotel operations across the company's real estate developments.

·      Formulating approved plans and strategies for receiving commercial and residential real estate units, upgrading and converting them into efficiently managed rental hotel units.

·      Establishing hotel service standards, Standard Operating Procedures (SOPs), and maintenance and service policies for hospitality and residential units.

·      Preparing action plans and scopes of work for procurement, maintenance, and hotel operation contracts, and negotiating with suppliers and contractors to secure optimal quality and cost efficiency.

·      Building an integrated customer service and guest/resident experience ecosystem to ensure high satisfaction rates. Developing the future operating model for projects and leading pre-opening plans following design reviews and adaptations to meet hotel industry standards.

·       Preparing and presenting periodic executive reports to senior management covering operational readiness indicators, risk management, and progress milestones.

·      Leading continuous improvement and development initiatives post-opening to enhance hotel and real estate operational efficiency, maximizing investment returns and asset market value

Minimum requirements of role:

·      Bachelor’s degree or higher in Business Administration, Property Management, or a related administrative field, with relevant professional certifications.

·      Minimum of 15 years of experience in hotel and real estate operations and asset management.

·      Minimum of 10 years of professional experience within the Kingdom of Saudi Arabia.

·      Practical experience in establishing and governing owners' associations, managing contracts, and internal bylaws under the "Mullak" system issued by the Real Estate General Authority (REGA) is preferred.

·      Excellent professional proficiency in spoken and written Arabic and English, with fluency in additional languages considered an advantage.

·      Strong leadership skills and an active field presence to communicate effectively with owners, senior executives, and key stakeholders.

·      Comprehensive knowledge of regulations and compliance requirements issued by government and regulatory entities (including the Ministry of Municipalities and Housing, Civil Defense, REGA, and relevant hospitality and tourism authorities), with proven capability in license management, operational safety compliance, and professional liaison with owners, consultants, and contractors.

·      Advanced proficiency in developing scopes of work, contract negotiation, managing operation and maintenance agreements, and evaluating vendor/contractor performance.

·      Hands-on experience in managing and upgrading large-scale real estate complexes and assets, alongside full oversight of maintenance, operations, and facility services.

·      Active leadership and participation in pre-opening phases for new projects, including commissioning, handover, and efficient operational launch.

·      Advanced capability to review architectural and engineering designs from the perspectives of aesthetics, operational feasibility, maintainability, and economic viability.

·      Thorough understanding of organizational structure design, staffing needs assessment, and the development and implementation of operational policies and procedures.

·      Advanced financial acumen in operation and maintenance cost structures, revenue optimization, and maximizing asset ROI and profitability.

·      Possession of a valid Saudi driving license.

Job Location & Work Hours Details:

·      Location: Al Madinah Al Munawwarah

·      Working Hours: 8 hours per day

·      Working Days: 6 days per week

Total Rewards & Career Growth:

At our company, we empower executive leaders to build a sustainable operating model and leave a tangible impact on the management and development of major real estate assets across various regions of the Kingdom of Saudi Arabia. Because we believe our true investment lies in attracting and developing leadership talent, we provide a work environment that offers an exceptional opportunity for full oversight of operational processes and strategic participation in shaping the future of our real estate assets. We are committed to supporting your career path by granting you the necessary authority and space for leadership innovation, alongside offering a competitive compensation package and salary tailored to your expertise to ensure your growth and continuity with us.