Job Purpose

Build and maintain relationships with prospective and existing customers, promote real estate projects, and support customers throughout the sales journey. Contribute to sales targets through timely follow-up, clear communication, and coordination with relevant teams.

Key Responsibilities

• Identify customer needs and recommend suitable properties based on their requirements and budgets.
• Present project details, property features, pricing, payment plans, and available inventory accurately.
• Follow up on assigned leads, inquiries, and referrals to convert opportunities into sales.
• Arrange customer meetings, property viewings, and visits to sales centers.
• Guide customers through reservations, required documentation, and sales contract procedures.
• Coordinate with finance, mortgage partners, legal, and customer service teams to support transaction completion.
• Maintain accurate customer records, interactions, and sales opportunities in the CRM system.
• Address customer inquiries and complaints, escalating issues when necessary and following through to resolution.
• Maintain relationships with customers after the sale and coordinate updates on relevant milestones.
• Monitor market trends, competing developments, and customer feedback to identify sales opportunities.
• Prepare regular reports on lead status, conversion rates, sales activity, and customer feedback.
• Participate in property exhibitions, promotional campaigns, and sales events.
• Follow approved pricing, sales policies, and applicable requirements.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in sales, customer relations, or account management, preferably within real estate development or brokerage.
• Familiarity with the Saudi real estate market, property sales processes, and mortgage financing options.
• Experience using CRM systems and Microsoft Office.

Required Skills

• Strong communication, presentation, and relationship management skills.
• Effective persuasion, negotiation, and objection-handling skills.
• Customer focus and practical problem-solving ability.
• Strong organization and consistent follow-up.
• Ability to work toward sales targets and manage multiple customer accounts.
• Fluency in Arabic; English proficiency is preferred.

Key Performance Indicators

• Achievement of assigned sales targets.
• Lead-to-sale conversion rate.
• Timeliness of customer follow-up.
• Customer satisfaction.
• Accuracy and completeness of CRM records.
• Completion of reservations and sales documentation.