Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale, we're looking for a Business Process Governance Expert to build scalable business rules, processes, and governance frameworks that enable operational excellence across markets.

If you're a structured problem-solver who enjoys turning complex business challenges into clear, scalable processes — and translating those processes into systems, automation, and AI capabilities — we'd love to hear from you.

What You'll Do

Policy & Process Governance

• Develop and maintain business governance frameworks covering policies, SOPs, compliance standards, exceptions, and escalation mechanisms.
• Design and optimize end-to-end business processes with clear ownership, requirements, controls, and decision points.

Standards & Scalable Operations

• Build standards libraries, information taxonomies, attribute rules, and localized frameworks that balance global consistency with local market requirements.
• Establish version control, release, training, and review mechanisms to ensure standards remain clear and consistently applied.

Rules to Systems & AI

• Translate business rules into structured requirements for products, systems, algorithms, automation, and AI.
• Define decision logic, inputs, outputs, exception scenarios, and acceptance criteria while partnering closely with Product and Technology teams.

Governance, Risk & Continuous Improvement

• Define risk levels, review standards, escalation paths, and exception principles.
• Use business data to evaluate rule and process effectiveness, identify efficiency, quality, risk, and cost opportunities, and drive continuous improvement.

Cross-Functional Leadership

• Partner with Business, Product, Technology, Data, Algorithm, Legal, and Risk teams to align standards and drive successful implementation across the organization.

What We're Looking For

• 5+ years of experience in Business Operations, Process Design, Policy Governance, Operational Excellence, Risk & Compliance, or Operations Strategy.
• Proven experience designing end-to-end processes, business rules, SOPs, and governance frameworks, ideally building mechanisms from 0 to 1.
• Experience standardizing processes across multiple markets while accommodating local requirements.
• Ability to translate business rules into system requirements, decision logic, or automation solutions.
• Strong analytical, structured problem-solving, and project execution capabilities.
• Excellent cross-functional influencing skills, including the ability to drive complex initiatives without direct authority.
• Professional proficiency in English; Arabic is preferred.
• Hands-on experience using AI tools such as ChatGPT, Copilot, or equivalent for process design, analysis, and productivity improvement.
• Experience within food delivery, quick commerce, e-commerce, marketplaces, or large-scale retail is highly preferred.

Why Join Keeta?

️ Build from the ground up – Design core frameworks, standards, and governance mechanisms that can scale across markets.

Turn policies into technology – Go beyond writing SOPs by translating business rules into systems, automation, algorithms, and AI capabilities.

Broad organizational impact – Work across Business, Product, Technology, Data, Legal, and Risk on complex, high-impact challenges.

Expert career path – Grow as a senior individual contributor with significant ownership and influence, without requiring people-management responsibilities.