Company Description Sadarah Al Ta’am Co. is a growing organization focused on delivering high-quality products and services to customers in Al Khobar and the surrounding region. The company values reliability, professionalism, and strong relationships with clients and business partners. Team members are encouraged to contribute ideas, improve processes, and support a collaborative work environment. Joining Sadarah Al Ta’am Co. offers opportunities to develop skills, take on responsibility, and grow within a customer-centered business.
Role Description The Customer Service Manager is a full-time, on-site role based in Al Khobar, responsible for leading the customer service team and ensuring consistent, high-quality support. This role includes overseeing daily customer interactions, handling escalated issues, and monitoring service performance to maintain and improve customer satisfaction. The manager will develop and implement customer service procedures, track key performance indicators, and analyze feedback to identify areas for improvement. Additional responsibilities include training and coaching staff, coordinating with other departments to resolve issues, preparing regular reports, and ensuring that service standards and company policies are consistently met.
Qualifications
Demonstrated skills in Customer Service Management and Customer Support, with experience leading or supervising a service team. Ability to drive Customer Satisfaction through effective service processes, issue resolution, and continuous improvement initiatives. Strong Analytical Skills to interpret data, identify trends, and make informed decisions to enhance service quality. Excellent Communication skills, including clear verbal and written communication and the ability to interact with diverse stakeholders. Proven experience in a customer-facing role, preferably in a supervisory or managerial capacity. Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment. Comfort with using CRM systems and basic office software to track customer interactions and prepare reports. Bachelor’s degree in Business, Management, or a related field is preferred, or equivalent practical experience. Ability to work on-site in Al Khobar