About the Role

Red Sea Global Hospitality is seeking an Assistant IT Manager to join its team in Makkah, with operations spanning Jeddah and Makkah. This full-time role involves ensuring the reliability, security, and innovation of the company’s IT systems within a luxury hospitality environment. The Assistant IT Manager will support the IT Manager in overseeing network operations, enterprise infrastructure, cloud and endpoint platforms, cybersecurity protocols, and end-user support, while driving technology initiatives aligned with strategic goals.

Key Responsibilities

• Ensure high availability and smooth operation of IT infrastructure across guest-facing and back-of-house environments, including servers, networks, cloud platforms, and hospitality applications.
• Administer and maintain enterprise network infrastructure, including FortiGate firewalls and Aruba switching and wireless, ensuring secure segmentation (VLANs), high availability, resilient failover, and consistent performance.
• Manage the Microsoft cloud and endpoint estate (Microsoft 365, Azure, Microsoft Entra ID, Microsoft Intune) to enable secure access for corporate and property teams.
• Monitor system performance proactively and resolve outages with minimal disruption to guest experience and hotel operations.
• Oversee data protection through regular backups, robust disaster recovery protocols, and comprehensive cybersecurity measures.
• Enhance guest experience through optimized technologies such as high-speed Wi-Fi, smart room controls, mobile concierge apps, IPTV, and digital key systems.
• Partner with various hotel departments to integrate intuitive and efficient technology solutions that enhance service delivery.
• Troubleshoot AV systems, digital signage, and event/conference room technologies to ensure flawless guest experiences.
• Lead the IT support team in delivering service to internal users and external guests, aligned with hospitality brand standards.
• Provide coaching, mentorship, and training on new systems, service protocols, and cybersecurity awareness.
• Manage the IT helpdesk, ensuring prompt and effective resolution of technical requests.
• Support the execution of hospitality-specific IT initiatives, such as Property Management System (PMS) upgrades, Point of Sale (POS) integrations, and Internet of Things (IoT) deployments.
• Collaborate cross-functionally with hotel departments, vendors, and consultants to implement solutions that improve guest satisfaction and operational efficiency.
• Track milestones, costs, and timelines to ensure projects are delivered on time, within budget, and aligned with brand standards.
• Ensure strict adherence to hospitality-relevant regulations such as PCI-DSS, GDPR, and PDPA.
• Leverage Microsoft Defender and the broader Microsoft security suite for threat detection, endpoint protection, and continuous monitoring.
• Maintain clear documentation of system architecture, IT policies, vendor contracts, and audit logs.
• Conduct periodic security reviews and vulnerability assessments.
• Support the implementation of sustainable IT practices, including low-energy hardware, cloud-based systems, and paperless workflows.
• Explore and recommend technologies (*, AI, automation, smart energy systems) that align with sustainability goals.
• Use analytics and reporting tools to identify opportunities for efficiency and resource optimization.

Qualifications and Experience

• 5-10 years of experience in IT management or a related field, preferably within the luxury hospitality sector.
• Demonstrated technical expertise in network operations, enterprise infrastructure, cloud platforms (Microsoft 365, Azure), and cybersecurity.
• Strong problem-solving abilities and leadership skills.
• Passion for leveraging technology to enhance operational efficiency and guest satisfaction.

About Red Sea Global Hospitality

Red Sea Global Hospitality is committed to delivering guest experiences and fostering a work environment guided by values of Respect, Responsibility, Passion, and Collaboration. The company focuses on operational excellence, innovative guest service, and sustainable practices, aiming to shape the future of luxury hospitality and contribute to the Red Sea Global brand.

Accessibility and Diversity

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion. The company welcomes applicants from all backgrounds and provides reasonable adjustments throughout the recruitment process to accommodate specific requirements.