Engagement details:Job Title: Divisional Service Manager – Machinery Division Client: Prominent business conglomerate Employment type: Permanent Location: Onsite in Dammam, KSAExperience level: 10+ years
Role Overview:Our client, a prominent business conglomerate, is seeking an experienced Divisional Service Manager to drive the growth of service market share (service exploration %) across the installed base. The role will be responsible for ensuring profitable, productive, and compliant service operations across all regions in Saudi Arabia.
The role owns the Service divisional P&L and defines the service operating model, standards, pricing, and capability framework required to deliver customer uptime, aftermarket profitability, and long-term lifecycle value.
Key Responsibilities and Accountabilities:
Service Market Share & Growth• Grow service exploration % across the installed base for all represented OEMs• Expand preventive maintenance, contract coverage, and lifecycle services• Convert reactive customers into structured service relationships
Service P&L Ownership• Full accountability for the Service divisional P&L• Ownership of labour revenue, margins, productivity, recovery, and absorption• Define labour rate structures and service pricing models
Service Strategy & Operating Standards• Define and govern the divisional service strategy• Establish standard operating procedures for workshops and field service• Ensure alignment with OEM service standards and customer uptime expectations
Capability & Productivity• Define technician productivity and utilisation standards• Own service training and capability development frameworks• Ensure service capacity supports growth and quality objectives
Financial & AR Discipline• Ensure service operations support strong billing and cash discipline• Work closely with Finance to minimise service-related AR risk
Compliance, ISO & Audit• Functional owner of Service compliance under ISO 9001 and ISO 14001• Own closure of Service-related audit findings• Ensure sustained compliance beyond audit events Skills,
Competencies & Attributes:• Strong aftermarket and service leadership credibility• Deep understanding of service economics and productivity models• Structured, disciplined, and standards-driven• Strong financial and governance awareness• Effective matrix operator
Experience & Qualifications:• 10+ years of experience in service leadership within machinery or capital equipment industries• Proven accountability for Service P&L and installed-base growth• Experience in ISO-certified, audited environments• Engineering or technical degree required