Job description

Find Your Shangri-La in Shangri-La

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences.

Job Summary:

The Spa Manager is responsible for leading the overall strategic, operational, and financial performance of the spa division at Shangri-La Jeddah. This leadership role will drive the development and delivery of an exceptional luxury wellness experience aligned with Shangri-La’s brand standards, ensuring outstanding guest satisfaction, strong commercial performance, and a culture of excellence.

as a Spa Manager, we rely on you to, 

• Manage daily spa operations with strong attention to quality, efficiency, and safety. 
• Achieve spa revenue, profitability, and budget targets.
• Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
• Identify new business opportunities and market trends to strengthen the spa’s position.
• Ensure every guest receives personalized, luxury service throughout the spa journey.
• Maintain consistently high guest satisfaction scores and service standards.
• Implement improvements based on guest feedback and market expectations.
• Ensure compliance with Shangri-La standards, local regulations, hygiene, and wellness protocols.
• Optimize resources, facilities, inventory, and operational procedures.
• Recruit, train, coach, and retain talented spa professionals.
• Create a culture of service excellence, accountability, and continuous learning.
• Develop leadership capabilities within the spa team.
• Represent the spa professionally within the luxury hospitality and wellness community.

What we are Looking For:

• Bachelor’s degree or equivalent qualification in Spa Management, Hospitality Management, Wellness, Business Administration, or a related field preferred.
• Minimum 7–10 years of experience in luxury spa management, with proven experience in a senior leadership role.
• Has high proficiency in both written and verbal English.
• Strong understanding of spa operations, wellness trends, treatment development, and retail management.
• Excellent leadership, communication, and interpersonal skills.
• Willing to work on extended duty hours.

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth. 
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. 
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. 
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Preferred candidate

Years of experience

5+ years

Degree

Bachelor's degree / higher diploma