Objective: Represent the company professionally, receive customer inquiries and complaints, and resolve them accurately to ensure their satisfaction and build strong relationships with them.
Core Tasks:
Respond to calls and messages (phone, email, chat).
Resolve customer issues and provide necessary technical or administrative support.
Explain product, service, and policy details.
Document interaction and complaint details
Basic Requirements:
University degree or appropriate diploma.
Excellent communication and listening skills.
Patience, ability to work under pressure, and deal with different customers.
Proficiency in using computers and basic operating systems.