Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Performs related duties and special projects assigned

Desired Candidate Profile

Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field 0-3 years of professional experience in guest relations, hospitality, or customer service roles Proficiency with Opera property management system or similar hotel management software Excellent written and verbal communication skills with strong interpersonal abilities Demonstrated passion for delivering exceptional guest service Strong organizational and time management skills with the ability to multitask effectively Professional presentation and impeccable grooming standards Ability to work flexible shifts, including evenings and weekends Problem-solving mindset with a customer-first approach

experience is an asset Fluency in English, additional languages are a plus