The job

The AVEVA Operation Centre (AOC) Graduate Engineer is responsible for working as part of a team that delivers and supports software implementations, which meet our customer s requirements for AOC and DT. The consultant will also be involved in implementing projects in Information Management / Digital twin domain for customers. The consultant is engaged in the implementation from contract signing, to the final delivery and customer hand over of the project. Familiarity to O&G and Petrochemical business is highly desirable.

Key responsibilities

• Carry out service engagements with customers, including the implementation of standard and customised solutions, training, requirements gathering & analysis, solution definition and software customization.
• Provide product usage support to customers.
• Liaise with Global teams in solution development, documentation, deployment and delivery.
• Ensuring the project is delivered as designed on time and within budget and to the satisfaction of the customer.
• Act as primary customer interface to ensure proposed solutions meet their business needs.
• Act as technical Point of Contact for on-going support of critical customers that need on-going technical relationship management.
• Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support.
• Respond to customer inquiries, questions, and issues by diagnosing problems and providing the most appropriate technical solution in an accurate and timely manner.
• Ability to travel to customer sites.

Essential requirements

• Educated to bachelor s degree level either in Chemical Engineering or a relevant engineering discipline.
• Prior hands-on experience with AOC, DT and legacy Wonderware products.

Desired skills

• Basic scripting /programming knowledge (PowerShell, SQL, JavaScript, C#)
• Knowledge of Microsoft SQL Server or other relational databases.
• Knowledge of Windows Server features such as IIS, COM+.
• Ability to troubleshoot implementations in a systematic way and bring in technical aid as needed.
• Understand abstract concepts such as classes, objects, attributes, associations.
• Excellent written communication skills, including the ability to produce technical specifications and training material.
• Experience from working with Global Industries and EPC within the mentioned areas is preferred.
• Prior hands-on experience in HMI development and designing.
• Fluent in English (written & spoken).

Desired Candidate Profile

Educated to bachelor s degree level either in Chemical Engineering or a relevant engineering discipline. Prior hands-on experience with AOC, DT and legacy Wonderware products. Basic scripting /programming knowledge (PowerShell, SQL, JavaScript, C#) Knowledge of Microsoft SQL Server or other relational databases. Knowledge of Windows Server features such as IIS, COM+. Ability to troubleshoot implementations in a systematic way and bring in technical aid as needed. Understand abstract concepts such as classes, objects, attributes, associations. Excellent written communication skills, including the ability to produce technical specifications and training material. Experience from working with Global Industries and EPC within the mentioned areas is preferred. Prior hands-on experience in HMI development and designing. Fluent in English (written & spoken).