About Hala and the Role

Hala is a leading fintech company in the MENAP region, established in 2017 and licensed by the Saudi Arabian Central Bank. The company aims to redefine financial services and build the future bank for SMEs by providing advanced financial and technological tools. With multiple entities in UAE, Saudi Arabia, and Egypt, Hala offers solutions that enable merchants to digitize payments and manage sales and operations. This full-time position for a Senior Officer, Fraud Governance & Risk is based in Riyadh.

Role Purpose

As a Senior Officer, Fraud Governance & Risk, you will be responsible for executing frontline fraud prevention checks, leading detection monitoring activities, and conducting comprehensive fraud investigations and root cause analyses. This role serves as a subject matter expert for detection and response operations within the unit, contributing to the security and integrity of Hala's financial services.

Key Responsibilities

• Conduct 24/7 monitoring of fraud alerts, triaging and escalating high-severity cases promptly.
• Perform transaction review, validation, and exception analysis to identify and mitigate fraud risk in real time.
• Lead fraud investigations, including evidence gathering, case documentation, and report preparation.
• Conduct root cause analysis for investigated cases and contribute to lessons-learned documentation.
• Execute employee fraud screening and third-party vetting checks during onboarding processes.
• Monitor high-risk employee activities and flag anomalies for management review.
• Develop and deliver fraud awareness training modules for internal staff.
• Prepare external customer communication materials for fraud awareness campaigns.
• Review fraud control adequacy for new products and services prior to launch.
• Maintain and escalate whistleblowing reports, ensuring proper documentation and routing.
• Update the fraud case management system and maintain the evidence chain of custody.
• Prepare daily, weekly, and monthly fraud detection reports, identifying trends and emerging typologies.
• Implement corrective actions, including customer notification, account remediation, and law enforcement coordination.
• Proactively scrutinize flagged transactions for fraud indicators and computer-based attack patterns.

Required Experience

Candidates for this position should possess 2 to 5 years of relevant experience in fraud prevention, detection, investigation, or risk management within a financial services or fintech environment.

Working at Hala

Hala fosters an inclusive and diverse culture that supports innovation and flexibility across remote, in-office, and hybrid work setups. The company offers competitive compensation packages, including the potential for shares. Hala prioritizes personal development, providing regular training and an annual learning stipend to support career growth. You will join a talented team comprising over 30 nationalities working across 7 countries, gaining valuable experience in a dynamic industry. The environment promotes autonomy, mentoring, and challenging goals, offering significant responsibility and trust to drive results.

Application Information

If you meet the qualifications and are interested in contributing to a leading fintech player, we encourage you to apply for this role.