Job description

Key Responsibilities

• Manage and resolve IT support tickets efficiently
• Handle user account administration (password resets, access permissions, profile updates)
• Provide email support and troubleshoot Microsoft 365 configuration and delivery issues
• Monitor and address website security alerts across platforms such as GoDaddy, 101domain, and Turbify
• Support the Odoo ERP system, including user troubleshooting and basic configuration tasks
• Coordinate with external vendors and hosting providers for escalated technical issues
• Maintain office network stability and ensure consistent connectivity
• Assist with hardware and software setup for new and existing employees

Skills

• Saudi nationality
• Diploma or Bachelor's degree in IT, MIS, Computer Science, or a related field
• Minimum of 2 years hands-on experience in IT support
• Working knowledge of Microsoft 365 administration
• Experience with web hosting platforms (GoDaddy, 101domain, or similar)
• Familiarity with Odoo or any ERP system is an advantage
• Basic understanding of network fundamentals and the ability to connect operational devices or servers to the network (e.g., tracking devices, maintenance equipment, or similar systems)
• Strong troubleshooting skills and ability to work independently
• Ability to read and write in English