Job description

• Implement all instructions & directives coming from Regional Manager and ensure that all staff follows.

• Follow the instructions from immediate Superior, Supervisor / Senior Supervisor/Captain Waiter

• Supervise and participate in the daily movement.

• Always enhance the company image by giving above standard quality of service to all our valued customers as per the standard.

• Must always apply and practice the Service Level Agreement and Standard Greetings.

• Prepares Al Fursan Lounge Service Daily Reports on time i.e., Daily Store Items Inventory, Equipment Inventory, Chemical Inventory and Shift Handover Report and submit on time to Admin Office.

• Always ensure above service standards for all Lounges.

• Responsible in ordering lounge store items enough for one day consumption to Store. To immediately report any deviation to Captain Waiter / Immediate Superior for further handling.

• Must attend to passenger needs as soon as possible.

• To always deliver professionalism.

• Must follow the standard service for First & Business Passengers.

• Monitor lounge additional store items and do not over stock.

• Always ensure on time service as per the standard.

• Participate whenever it is required and to always ensure on time Delayed Flight Service as necessary.

• Must assist Receptionist, Demi Chef de Partie, Concierge, Waiter and Housekeeping whenever it is required.

• To direct communicate to concern superior whenever it is required.

• Ensure cleaning / washing of all used equipment with proper safekeeping procedure.

• Must acknowledge all lounge newly ordered equipment.

• Attend morning briefing with the Supervisor together with all lounge staff.

• To act and perform any other related duties assigned by Regional Manager

• To monitor the status of all lounge equipment and to report any malfunctioning.

• To monitor the expiration of all store items and back up stock.

• To take good care of all lounge equipment and avoid damage.

• Ensure monthly inventory and expiration of stock.

• Always ensure 100% hygiene results.

• Promote standard of hygiene, safety, and sanitation of the respective areas.

• Ensure all staff to follow personal hygiene standard.

• Ensure full compliance of hygiene, quality, and temperature control for all food items in line with Quality Assurance.

• Ensure that all products received from kitchen and main stores are as per the department food menu guide for both lounge & delayed flight.

• To participate in team department building activity, gatherings, party and meeting with all staff.

Preferred candidate

Years of experience

1+ years

Degree

Bachelor's degree / higher diploma