About Air Products Qudra and the Role

Air Products Qudra is seeking an IT Infrastructure Support Specialist to join its team in Duba, Saudi Arabia. The company is driven by innovation and the collective experience of its people to create solutions that make a difference. This full-time role is essential for maintaining robust IT infrastructure operations.

Role Overview

The IT Infrastructure Support Specialist will be responsible for the hands-on management, installation, and support of various IT infrastructure components at the site. This includes ensuring compliance with technical standards, coordinating with vendors, and providing critical technical assistance for both standard and specialized systems.

Key Responsibilities

• Ensure proper cable management, labelling, and compliance with industry and Air Products DT/IT standards.
• Supervise the installation, termination, and testing of structured cabling (Cat5e/Cat6/Cat6a, fiber optics) for data, voice, and CCTV systems.
• Monitor fiber optic cable OTDR, fluke testing, and maintain comprehensive documentation.
• Layout IT Room cabinets, mount equipment, and manage cables with appropriate labelling and documentation.
• Inspect and verify communication cable installations to meet project requirements.
• Manage IT contractors, vendors, and other external parties, coordinating for DT Infrastructure and support services.
• Troubleshoot and repair damaged or faulty cabling, connectors, and network drops.
• Assist the DT Project team with the installation and configuration of DMZ.
• Set up and manage temporary IT infrastructure, including network cabling, wireless access points, and VPN connections.

Technical Support and Coordination

• Provide technical support for Microwave and/or Tetra tower installation and device management in collaboration with external vendors.
• Provide local coordination for issue remediation and deployments with other remotely located DIS teams, primarily for network and wireless services.
• Provide local IT support and maintain IT Standards, including safety for IT rooms within the incumbent's responsibility.
• Provide information technology support for industrial control systems at the site.
• Perform network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.

Safety and Documentation Standards

• Perform site activities in compliance with health and safety standards.
• Receive and execute assigned tasks as per Safety Work Permit requirements.
• Develop and approve Job Safety Analysis/Risk Assessment for assigned tasks.
• Prepare, review, and maintain documentation for inspection test reports (ITR) and upload to Aconex and OT systems.

Employment Type and Location

This is a full-time position based in Duba, Saudi Arabia. The role requires a dedicated professional capable of managing diverse IT infrastructure tasks while adhering to company and industry standards.